Sunny Surfside Beach Home: Walk to Beaches!

Reviews

• Beach vacay

  4/5

  Check in was easy and the owners called prior to us coming to make sure we got keys when we arrived. Overall the house was very nice and spacious for all who stayed. The walk to the beach was short with easy access. We used the community pool multiple times and that was a great additive. A little hard to find, but the guy at the gate was helpful. The only issue we had was bugs in the kitchen and in the rooms. We kept everything wiped down and out away for that reason, but still had the issue. When brining it up at check out I got some push back, but after reading reviews, we aren’t the first to have this issue.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Keisha, we’re glad to hear that you enjoyed the spaciousness of the home, the easy beach access, and the community pool! We appreciate your feedback about the bug issue and want to assure you the issue has been addressed. We hope to host you again!"

• Celebration Vacation

  4/5

  This home is beautiful. My family and I really enjoyed our stay in this home. Very satisfied with all the accommodations available in the property for the vacationers, especially the private beach area and the pools. There is only one complaint that we have. The home has roaches in it. They are mainly in the kitchen area, but we did find a few in the master bathroom. That is what I did not like.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Maria, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -We perform regular and thorough pest control, including a advanced bug control treatment before your arrival.
  -A deep spray was conducted immediately after your checkout to address the issue.
  -Currently, our pest control and cleaning teams have confirmed there are no signs of roaches or bugs in the home.
  
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

• Restful week at beach

  5/5

  Property is located close to beach and community parking lot is wonderful! Lots of space for families, quiet neighborhood…we had a great week.

  *This review was originally posted on Vrbo

• Had Great Possibilities

  2/5

  We checked in on Christmas Eve around 4:30. On our arrival there was a package of cigarettes and 1/2 bottle of Powerade on the counter. No big deal we simply tossed them. However as we started to unpack and settle in we were beside ourselves at the lack of cleaning completed on this house. Our shoes stuck to the floor in the kitchen and leading into the garage. It seems like maybe garbage bags had been set in this area and the residue was never cleaned up. We tried to clean it our selves but the 1/2 roll of paper towels that were left for us had to last through the holiday since nothing was open. We found dried food on the side tables that was easily taken care of with a wet cloth. The furniture and rugs were in awful condition and even had crumbs on them from a prior visitor. We tried to play cards on the dining table but it was so sticky that the cards wouldn’t slide and our shirt sleeves stuck to the table. While this house has been refreshed and looked amazing in photos, what we walked into was uncomfortably dirty making for a very long 3 day stay. While I know I could have reached out to the rental contact, it was Christmas and I wasn’t about to take away from the limited time we had with our family to have someone unhappily come in and try to clean a whole house on Christmas Eve/Christmas day. We laid sheets over the furniture and blankets on the rug so we could enjoy Christmas morning. If this house can get a thorough cleaning, there in no doubt it would get the 5 stars. But vacuuming the floor and wiping down surfaces should be common practice. The rental process was quite simple and we did enjoy the location.

  Manager's Response:

  Hi Holly, thanks for letting us know about your stay. We followed up with the homeowner after reading your feedback, and they would like to share the following: We extend our sincerest apologies for the cleanliness issue encountered during your stay, an occurrence that is unprecedented and falls short of our usual standards. While the holiday season may have contributed to the oversight, we acknowledge that this does not excuse any prior lapses in maintaining cleanliness in preceding weeks. It's noteworthy that we have transitioned to new cleaning and management entities effective from the beginning of the year, an initiative aimed at preventing similar incidents in the future. Your experience does not reflect our commitment to providing exceptional stays, and we deeply regret any inconvenience caused. We sincerely hope for an opportunity to restore your trust by offering an exceptional experience on a future visit. We do all we can to make the best possible stay and look forward to hosting many satisfied guests.

• 256 Melody Gardens Drive

  5/5

  Absolutely beautiful home! Perfect location! All around experience couldn’t have been any better!

  Positive:

  Negative:

  *This review was originally posted on Vrbo