Downtown Gatlinburg Condo w/ Community Pool!

Reviews

• Horrible

  1/5

  Nothing is as pictured! The fireplace did mot work! The bed is full size not queen! Dirty! Not central air! Two units. The one in the bedroom blew cool air all the time and the one one in th living room came on once and blew cold air

  *This review was originally posted on Vrbo

  Manager's Response:

  We’re sorry to hear that your experience did not meet your expectations. We would like to clarify a few points:
  
  The bed in the property is indeed a queen size, as confirmed by our records and photographs.
  
  The home is thoroughly cleaned before each guest’s arrival, and we take great pride in maintaining a high standard of cleanliness.
  
  The fireplace is fully functional, but we understand that operating it can sometimes be tricky. We are always happy to assist with any questions during your stay.
  
  Our property uses two air conditioning units, similar to a suite setup in many hotels. This setup ensures both rooms stay cool and comfortable.
  
  We appreciate your feedback and will continue to improve based on our guests' experiences. Thank you for choosing our property.

• Beware! Nothing like the pictures!

  1/5

  Unit was nothing like the pictures and not very clean. Owner does not respond to emails prior to or during the stay. Bed was awful and not a queen size. Air conditioner bangs and clangs. Not very clean and kitchen sink was atrocious! Left after one night. Location was the only good thing about this place. And the rental company didn’t help us either. Buyer beware!

  Manager's Response:

  Thank you for your feedback, and I’m sorry to hear that your experience did not meet your expectations. We take great pride in maintaining our property, and I want to address a few of your concerns:
  
  - The photos in our listing accurately reflect the current state of the property, and we ensure the home is professionally cleaned before each guest’s arrival.
  The bed is indeed a queen size, as advertised.
  
  - Regarding the air conditioning unit, while it may make some noise when it cycles on, it is functioning correctly. We will, however, have it checked to ensure it is operating as quietly as possible.
  
  - I’m genuinely sorry that you felt your concerns were not addressed during your stay. We always strive to provide prompt communication and support for our guests, and I will review our processes to ensure better responsiveness in the future.
  
  Thank you again for your feedback, and I wish you all the best in your future travels.

• Great condo! Located near restaurants and attractions!

  5/5

  My family had an amazing stay! The unit was clean and nicely kept. Condo is a short walking distance from the main Gatlinburg strip with many restaurants and gift shops. Very much enjoyed our time!

• Great location

  5/5

  Can walk downtown. The pool and hot tub was nice. Would stay again

  *This review was originally posted on Vrbo

• Great location

  3/5

  Location was conveniently close to attractions. Unit clean but cold. Elevator was out of service my whole stay with unit on the 7th floor, no wifi connection, communication with guest contact lacked promptness & evolve couldn't help with ANYTHING except directing me back to guest contact

  Manager's Response:

  Hi KM, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for sharing your feedback, and we apologize for any inconvenience you experienced during your stay. We'd like to address some of the concerns you raised to provide clarity.
  - Regarding the elevator situation, we apologize for any confusion. While one elevator was indeed out of service for maintenance during your stay, the other elevator remained operational to facilitate guest access to the unit.
  - In terms of temperature control, the condo is equipped with two oversized heaters, similar to those found in hotels. We apologize if adjusting the heater settings was not intuitive, and we appreciate your understanding.
  - We're sorry to hear about the Wi-Fi connectivity issues you encountered. Our records indicate that there were no reported Wi-Fi issues before or after your stay, but we understand the frustration this may have caused and will investigate further to ensure the reliability of our internet connection.
  - Regarding communication, we strive to provide prompt and helpful assistance to all our guests. Whereas Evolve is our host, we have a guest contact that is local to the property to assist our guests with any questions or concerns that may arise before or during their stay.
  - We regret that your experience did not meet your expectations, and we appreciate your feedback as it helps us improve our services. We understand that our rental may not have been the best fit for your needs, and we apologize for any inconvenience.
  Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.