Gatlinburg Mountain Townhome w/ Pool Access!

Reviews

• 5/5

• 5/5

• Great place to stay

  5/5

  This was a great place to stay in Gatlinburg. Everything was just a short walk away. The condo was really nice, everyone enjoyed their stay. We even saw bears on the property every day we were there.

  *This review was originally posted on Vrbo

• The property was perfect, no way to communicate after though

  3/5

  We enjoyed our stay, however my son forgot a whole drawer of his clothes and I had reached out the only way I could find (a message though the evolve website) and it has been day 7 and still no response. Driving back through in a few days and was trying to make arrangements to pick up to no avail.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Maria, This is Evolve, and we want our guests to rest easy when they stay with us. We apologize that you experienced issues with getting a response about your son's forgotten clothes.
  
  Your email was sent to our reservation address, which resulted in an automated response due to high volume. The check-in information provided alternative contact methods, including the customer service line, which could have facilitated a quicker resolution.
  
  We’re working on improving our communication channels to ensure prompt responses to all guest inquiries. Thanks again, and we hope that you keep us in mind for your future travels!

• Beds uncomfortably

  3/5

  Pros: The condo was clean and had enough room for 5 adults. A quick walk to the main strip which was nice so we didn’t need to pay to park when we wanted to go to town.

  Cons: The first floor bed was uncomfortable and you rolled to the center of the bed. The second floor bed was hard and uncomfortable for our liking, and the ceiling fan was noisy.

  We have stayed in these condos before and we had no issues or concerns, that is why we chow to stay there again.

  Manager's Response:

  Hi Makayla, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  -We deeply regret that your experience with our bedding did not meet your expectations. We want to assure you that all our beds were replaced with industry-standard new ones within the past year. While we understand that preferences regarding bed plushness or firmness vary, we remain committed to providing clean, safe, and affordable accommodation for our guests.
  -To uphold our standards consistently, we conduct regular property maintenance checks to ensure that both the furnishings and the standards we've set are being met. ​​​Your feedback has prompted us to instruct our maintenance staff to pay particular attention to the beds and address any noise issues with the fan promptly.
  We value each guest and are dedicated to ensuring a great experience for every future visitor. Our commitment to providing exceptional stays remains steadfast, and we eagerly anticipate welcoming many more satisfied guests.