Rustic Poconos Retreat w/ Grill, 1 Mile to Lake!

Reviews

• Good Location in a community neighborhood

  3/5

  Good Communication all questions and statements were answered with contact and owner. Was welcomed with deer in the area close to the home and though the neighborhood the place was dog friendly and there were even dog beds in closet and crate on porch if needed . location close to so much too much too list . i address cleaning issues with the contact sure there will be improvements. I would try this location again hoping for improvements

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Bobbie, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We use a cleaning service to have the home professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed addressing. We would have done everything we could to resolve them immediately so that you could enjoy the home.
  - While we do regret our home was not up to your expectations, we are happy to share that no cleaning issues were reported by the guests who stayed the following weekend.
  - Your feedback assists us in understanding our guests' perspectives and improving wherever possible. Thank you for sharing your review. We would love to host you again!

• Nice stay however there were bedbugs

  3/5

  I like the location and the place was great. My complaint is that the room my daughter was staying in had bed bugs on the mattress.

• 4/5

  Positive:

  Negative:

  *This review was originally posted on Vrbo

• Get away

  5/5

  The area was so nice . We wanted to get away from all

  Stress of the city this place was amazing we love it .

  Positive:

  Negative:

  *This review was originally posted on Vrbo

• It's not clean home

  1/5

  It is very dirty in the house. Under the couch its a pile of dust. It looked liek they never mopped the floor and there was no mop to clean when something spilled. There was no bounty and no tea pot for my daughters milk so we used a pot to make hot water.When we came in the house the dish washer had dirty dishes. And at the drying machine there was towels which it was suppose to not be there. They shouldve put a mop or a carpet

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Sarvinoz, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns.
  - We use a cleaning service to professionally clean the home before each guest's stay. We wish you had reached out to the Guest Contact during your stay, we would have promptly responded and been more than happy to help and address any issues or concerns you may have had.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.