Lux Cabin w/Hot Tub 13mins to Broken Bow Lake

Reviews

• Cozy cottage

  5/5

  Very clean! Super easy check-in/checkout process; plenty of towels in the bathrooms and utensils/kitchen ware in the kitchen. Each bedroom has its own large bathroom. Located in a quiet, family (and pet) friendly neighborhood. The road to the cabin was a little rough for a short distance, so I wouldn’t recommend a car. A truck or suv would be better to get around in, especially on the gravel roads around the lake. I highly recommend this property and definitely want to return.

  *This review was originally posted on Vrbo

• Air conditioning did not work

  3/5

  We all had to stay downstairs and buy air mattresses cause the air conditioner did not work up stairs. Very disappointing

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dylan, thank you so much for taking the time to share your feedback with us. We genuinely appreciate your input, and we wanted to let you know that we've passed on your comments to the homeowner: "When we received notification about the A/C issue, we promptly reached out to the after-hours A/C service company. They were quick to respond and arrived promptly to diagnose the problem. As soon as the necessary parts were identified, they were ordered without delay. Once the parts arrived, the A/C company worked diligently to install them, ensuring the system was up and running as soon as possible. We truly empathize with the inconvenience this situation may have caused, and we want you to know that we are fully committed to ensuring your comfort. We took immediate action to expedite the repair process because our guest's satisfaction remains our top priority. Thank you again for sharing your thoughts. We're committed to making things right and providing our guests with outstanding future visits."

• Great Experience

  4/5

  Overall, we had a great experience and a wonderful 3 night stay. We can’t wait until our next visit. Thanks again. Jeanette

  *This review was originally posted on Vrbo

• We loved the time away. We loved the look of the cabin inside and out. Was definitely large enough

  4/5

  We loved that it had big full tubs, showers, vanities in bottom bathrooms. We enjoyed hot tub and fire pit. Also the fireplace outside was amazing. Beds were comfortable. Place was completely stocked with everything anyone could possibly need. We had a great time. I would like to say a few things I noticed. The first being the roads. If you have a little car, you will bottom out and could mess up the vehicle. They are extremely bad going to the property. We drive a huge truck and had to put in 4 wheel drive due to pot holes and such. Also, Dryer took a bit to dry even when just our suits were in it. Oven was on 405 and I could still touch potatoes with bare hands ( not very hot)Weather stripping coming off at back doorTerrible stain on one of the pillowsCoffee table top missing all screwsOne chair was broke at the fire it areaJust wanting to make aware of these items. Thank you

  *This review was originally posted on Vrbo

• Overall pretty good

  3/5

  Overall, we had a pretty good stay. The hot tub, fire pit, and games were really nice. Having three bedrooms and bathrooms was amazing for the 6 of us, and the living room & kitchen were very well equipped. I will say, make sure to bring a truck or SUV, as the roads around the cabin are very beaten up. We did have one issue- For the majority of our trip (48 hours) we didn’t have hot water. The property manager was very responsive and had someone come to fix it immediately. They ended up having to find a specific part, which took extra time, but by Sunday afternoon, the hot water was fixed.

  *This review was originally posted on Vrbo

  Manager's Response:

  Cameron, we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - Thank you for your kind words. We love that you enjoyed our amenities and we do apologize your stay was inconvenienced without hot water for 24 hours. We reached out to our maintenance immediately after receiving your call and had it fixed promptly.
  
  - As our home is located in the mountains, guests booking during the winter should expect mountain roads and winter weather conditions. Although external factors like the weather and roads are out of our control, we are sorry for the impact they had on your stay.
  
  - We're sorry that you experienced these issues during your stay and we hope the credit helped make things right.