Luxury Sugar Mountain Hideaway: Deck & Mtn Views

Reviews

• Highly recommend

  5/5

  We come to this area of North Carolina often but until now had never stayed on sugar mountain. The location for starters was central to all of the places we like to visit while in the high country.The home had everything we needed including great views. There were no steps to navigate when entering the home. The deck and yard were fantastic.

  *This review was originally posted on Vrbo

• cleanliness is too bad

  3/5

  The location and check in process is good. But when I entered the bathroom in the master bedroom, I found out a lot of used towels from last guests. They didn’t clean the bathroom for us which makes the bathroom very very messy and smelly. There are two bathrooms, both of the floor is not well cleaned, which makes us feel very uncomfortable. I thought that is the only place that makes us feel bad until I found out the blood spot on the quilt. Spending time with friends in the living room is very warm and sweet. We used the fireplace and that is my favorite part of this cabin. Also, they will charge extra pet fee after you paid on Vrbo. I can understand the pet fee, but the other cabin that I have booked before will remind me before paying. I prefer the host listing every cost before I paid, instead of charging me after I already booked for my trip. And you have to create an account on their own website to pay for the pet fee, which is a little bit complicated.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi there, we’re so glad you enjoyed the wonderful location, cozy fireplace, and easy check-in process. After sending your feedback to the owner, they’d like to clarify the following:
  - We've promptly communicated your feedback to our local property management team regarding cleanliness concerns. Our cleaning team consistently provides post-cleaning photos to maintain our high standards and efficiently address guest concerns.
  - After a thorough review of the cleaning images, we found no evidence of used towels or dirty bathrooms, including the floors. Additionally, there were no signs of a bloodstained quilt. Furthermore, our team reported no detection of any odors during the cleaning process. 
  - We wish you would've reached out to us during your stay. We would've been more than happy to send our cleaning team to address your concerns to make your stay most comfortable. Upon checking our records, there were no calls or messages received during your stay.
  - All taxes and fees are clearly outlined by Vrbo at check-out before guests confirm payment. Guests must opt-in to pay the pet fee as not every guest staying at a pet-friendly property brings a pet. If this was overlooked during the booking process, as indicated in our transaction records, we follow a process to manually add the pet fee through Vrbo. We're sorry if this caught you off guard. 
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

• A greatly needed Halloween getaway

  5/5

  The owner is so nice. I had to call about a heat issue and heard back from 3 people who all wanted to fix our issue. They were all fabulous!! We arrived Thursday and it rained on Friday which was perfect for Halloween movies and hot choc and snacks. We enjoyed the fireplace not only for the warmth but for the beauty of being around the flame. ( the heat was resolved btw and we were very comfortable) I just wish we had had more time up there. Thank you for allowing us to stay in your beautiful home.

  *This review was originally posted on Vrbo

• Highly recommend

  5/5

  We come to this area of North Carolina often but until now had never stayed on sugar mountain. The location for starters was central to all of the places we like to visit while in the high country.

  The home had everything we needed including great views. There were no steps to navigate when entering the home. The deck and yard were fantastic.

• A quick Trip!

  5/5

  We loved your place! Perfect for our quick visit to the mountain.