Spacious Kissimmee Home w/ Lanai Near Disney Parks

Reviews

• Disappointed, do not recommend.

  2/5

  Overall disappointed with our stay. On the listing it shows a pool table and air hockey in the garage, there is ONLY a pool table. The hot tub DOES NOT work. I spoke with the host when we checked in and they said it was broken & the piece was ordered. We were not made aware of this prior to checking in, only when I asked. I emailed them to follow up & stated how we should have been made aware, I did not get a response. Cleanliness was not up to par, I took photos. I grabbed a mug for coffee and it was dirty. Ceiling fans dirty, walls dirty and even had dirty towels in our room. There was a debit card left behind on the floor along w an empty box of headphones and dirty tissue next to the bed. Which also tells me it wasn’t cleaned properly. (The host came to collect the debit card when I informed them). I usually do not give bad reviews, but I am beyond disappointed. I also contacted vrbo during our stay which resulted in a dead end, no help.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lymarie, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our property seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We use a professional cleaning crew to ensure that the home is cleaned and sanitized between guest stays. Our crew does a walk-through of the home before all guest arrivals and we’re confident that the home met our high cleanliness standards before your check-in.
  - The listing does state the amenities that we offer, but we’re sorry if this caught you off guard. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs. We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.
  - While we regret our home was not up to your expectations, we’re happy to share that our most recent guests reported no issues. We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Overall nice stay

  4/5

  Not the most luxurious, but the property is as it appears on the pictures. Property manager was very helpful and quick to respond. We enjoyed our stay!

  *This review was originally posted on Vrbo

• Uncomfortable needs to be remodeled ASAP!

  1/5

  This house needs to get remodeled ASAP! The walls are disgusting with different colors and markings everywhere! The carpet is black from dirt and stains! The bathroom looks old and everything is falling apart. The kitchen looks super old and unsatisfactory.

  Manager's Response:

  Hi Janetta, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: We use local, professional photographers to ensure that the photos on the listing accurately depict the home before guests book. We're sorry if you were caught off guard. We have recently done a refresh of the home, including a recent painting of many of the walls and adding new furniture, and we're sorry to hear these updates did not meet your expectations. We look forward to continuing to update the home for future guests, and providing an excellent stay!