Stunning Phoenix Getaway w/ Private Pool!

Reviews

• Not what we were expecting

  3/5

  My overall concern with this property was cleanliness and just overall presentation. When we arrived there were dirty dishes in the dishwasher. Some of the pans we used when we cooked dinner looked like they had just been put away without being washed. There were four of us staying and there wasn’t enough hot water for all four of us to shower. Even the first person showering had a hard time getting anything beyond warm water. The chairs at the kitchen table and a bed side table in one of the bedrooms was so rickety, we didn’t use them because we thought they’d break. When my son turned the fan on in his room, the dust that came off was enough to make him sneeze. Every time I opened the curtains in the primary bedroom, the curtain rod came off. And finally, the host provided water, but the two bottles provided had different tops, so we had to pour water from one container to another rather then just switching the connector. I think with a good, thorough, deep clean and some updates this house could be very nice!

  *This review was originally posted on Vrbo

  Manager's Response:

  Shared from the owner:
  
  "Hi Jenny, I truly appreciate your feedback and sincerely apologize for your disappointing experience during your stay. Your concerns regarding
  cleanliness and the condition of amenities are valid and certainly not
  reflective of the standard we aim to uphold. Rest assured, I will address
  each of these issues with our cleaning and maintenance team to ensure such oversights are rectified promptly. Your insights regarding updates are also duly noted, and we will strive to improve the overall presentation of the property. We apologize for the inconvenience you experienced with the hot water during your stay. We wish you had contacted us as it's possible that adjusting the faucet in the correct direction could have resolved the issue. We value your feedback as it helps us enhance the guest experience, and we hope to have the opportunity to regain your trust in the future."

• Will be staying again!

  5/5

  Communication with host was quick and helpful. Property was well kept and exactly as listed.

  *This review was originally posted on Vrbo

• Mostly good

  4/5

  This is an older home. But there was plenty of room, comfortable bed in master(the only one we used), kitchen was adequate. Our only complaint was the propane tank for the grill was empty and we had bought steaks to grill.

  *This review was originally posted on Vrbo

• Mostly good

  4/5

  This is an older home. But there was plenty of room, comfortable bed in master(the only one we used), kitchen was adequate. Our only complaint was the propane tank for the grill was empty and we had bought steaks to grill.

  *This review was originally posted on Vrbo

• Perfect stay

  5/5

  We had an awesome experience. We had everything we needed . We enjoyed the beautiful pool and backyard. We are looking forward to coming back this summer.