Treehouse-Style Cabin, 1 Mi to Massanutten Resort

Reviews

• Enjoyed the place

  5/5

  Very relaxing

• JMU Grad

  5/5

  Home was spacious with a large Great Room with room for everyone

  *This review was originally posted on Vrbo

• Beautiful time for foliage

  3/5

  We enjoyed the house and location and overall the cabin was clean but there were some specific areas of concern with cleanliness.

  *This review was originally posted on Vrbo

  Manager's Response:

  Shared from the owner: "Thank you for your feedback about your recent stay, Carrie. We're glad you enjoyed the cabin and its location and that you could enjoy the Fall foliage. We're sorry to hear about the cleanliness concerns you had. We've addressed these issues with our cleaning team to ensure improvements. We also appreciate your feedback on supplies and will keep a closer eye on them. Regarding the grill, we wish we had known during your stay to address it promptly. We value your feedback and will work to make the necessary improvements. We hope to host you again in the future and provide an even better experience. Thank you for choosing us."

• Disappointed and waste of money

  2/5

  Where do I start? We got there around 8pm after a 4 hr drive. We were about to prepare dinner and saw the dishes were either oily, still had food stains or dusty, property was dusty, bedsheets appeared either dirty or dusty, cobwebs on the wall (and no it wasnt a halloween decor), no dish soap except for 4 washer pods,so we had to make use of the 1/4 of a bottle of handwashing soap and papertowels to wash the dishes since we didn't have time to put those in the washer and wait so we could eat soon enough (we had a 3 yr old in tow).We also washed the sheets and ended up sleeping late bc we had to wait for those to be done. Grill was very dirty and rusty so we ended up wasting money on items we didnt use. Owner told us somebody was going to come by the next day to bring us new soap but that didnt happen. In the end they rectified the situation by telling us to leave the dirty dishes on the day we check out. We had no choice anyways bc there really was no soap to clean those with. I know it's not the owner's fault but they could use a little checking behind the cleaners bc at the end of the day, it's their rental and not the cleaners. Mind you my standards for cleanliness isn't even up there, but please make sure that your renters get their money's worth. Been to several other rentals and this one was a huge let down.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Chris, we passed your comments on to the homeowner who would like to share the following: We do our very best to uphold high standards of hospitality for our property and provide all of our guests with an exceptional experience.
  - As we value the cleanliness and condition of our home, we sincerely apologize for the cleanliness issues that impacted your stay. Our general cleaning procedure involves professional servicing to ensure the home is thoroughly cleaned before the arrival of each guest.
  - In recognizing your concern, we have approved compensation as a gesture for the inconvenience.
  We do all we can to make our home the best possible experience, and we look forward to this property hosting many satisfied guests.

• Great stay

  5/5

  Everything was clean and there were supplies and appliances that were very convenient for us. My wife was very happy and got to relax in the in this beautiful cabin.

  *This review was originally posted on Vrbo