Charming Cedar City Retreat - Walk to SUU Campus!

Reviews

• Bed bugs!

  1/5

  During our stay, those that stayed in the master bedroom were bit during the night and later found a bed bug.

  We reached out to the management team about it and we were right away told it "looked too big" for a bed bug despite matching every descriptor and image. The ones staying in that room spent half a day cleaning everything and ended moving to a hotel.

  The management company took two weeks to give us an offer of refunding the cleaning fee plus 10% off and were unwilling to negotiate any further. This was handled very poorly and I will be following up with VRBO about it.

  The space was adequately large for us, but some things seemed poorly cleaned (walking barefoot on the floors made our feet dirty).

  *This review was originally posted on Vrbo

• Beautiful spacious home with great property manager

  5/5

  We had a last minute switch into unit 102 which I believe is not the unit pictured but we did have a wonderful stay and Andy the property manager was super helpful and kind. The AC froze up for some reason, something about the thermostat resetting to a low temp, hopefully they get it figured out as it was like 90 degrees in the upstairs master bedroom. Andy brought us fans and was quick to respond to my questions. Definitely make sure that the AC is working properly if you plan on booking during the summer. The house was well decorated and in a great location, kitchen was super well equipped.

  *This review was originally posted on Vrbo

• Nice house

  5/5

  Google maps had a hard time identifying the exact location of the property…the address was identified as an intersection, but we walked around the area and found the unit…it is located in the NW quadrant of the intersection. Very nice property with a lot of space and large area for gathering in and around the kitchen. Perfect place for our large family gathering of 10.

  *This review was originally posted on Vrbo

• Nice Stay

  4/5

  Good property, has all amenities you would expect from a vacation home. Would stay again.

  *This review was originally posted on Vrbo

• Show me the money

  1/5

  Still waiting almost three weeks late to get issues taken care of with the owner. We stayed in the vrbo one night and left our stay early. Bed bugs were found in the two bedrooms upatairs. I have waited to write this review hoping things would be solved but as of yet they are not.The owner has said it was not infested with bed bugs and although I agree it was not "infested" we found two of them and that was enough. We left, they did say they sprayed for "safety" reasons after our complaint. It takes more then spraying and I'm sure they will continue to have problems until it is addressed properly. Communication has been poor with the property manager, Anthony. He told VRBO, when I contacted them, that there had been no phonecalls about this issue. True, no phone call, texting only so I have written records. I'm disappointed and hope we will see our 700+ dollars soon. Was the place cute? Convenient? Sure, but the bedbugs were neither cute nor convenient. The clean up for our clothes and bags was a mess for us, but thank goodness we found somewhere else to stay. I would give Evolve properties a big thumbs down and will avoid them in the future. I don't normally write anything if my review is poor however, this is not only poor but a huge disappointed that three weeks out this still hasn't been solved.Hope to hear from them soon.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Gina, this homeowner works hard to provide an ideal stay for all guests, and we would like to clarify the following:
  - The delay in our response was attributed to our teams awaiting the photos you mentioned, which would help us better understand and address the issues you encountered. Without this documentation, we unfortunately cannot promptly resolve the matter or determine if a refund is warranted. 
  - In response to your feedback, we promptly arranged and covered the costs of a comprehensive inspection by a reputable pest control service for the property. The thorough examination revealed no presence of bed bugs—neither alive nor dead—and no evidence of their existence whatsoever. We're pleased to confirm the property's absence of any pest-related issues.
  - At Evolve, our approach to addressing reported issues is grounded in fairness and balance, relying heavily on comprehensive documentation. Unfortunately, in the absence of such documentation, we face challenges in determining the eligibility for a refund. After careful examination of the documentation provided by both you and the property owner, we concluded that a refund wasn't warranted, as the property has been verified as free and clear from all pests. 
  We work hard to provide an outstanding guest experience, and we look forward to hosting many satisfied guests.