Surfside Beach House w/ Scenic Ocean Views!

Reviews

• Great House for our Family Beach Getaway

  5/5

  The house was great with lots of room and great views of the sunset, and even some of the ocean waves.

  *This review was originally posted on Vrbo

• Beautiful views and easy beach access!

  5/5

  We stayed for a total of 4 days and the house was great. We ran in to a minor water issue that could not be helped, things happen, and the owner was so quick to respond and very attentive to our needs to make sure everything was handled quickly and efficiently. Surfside was a great getaway from all of the busy tourist traffic that flood Galveston. We will defiantly be back for future family vacations.

• Beach getaway

  3/5

  The location and the beach was awesome but the water at the house had sulfur smell couldn't brushour teeth and couldn't give baby a bath told geust contact they said run the water we did for 3 days

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hello Juan! We're sorry you had a negative experience during your stay. Recently the village switched their water source and since then the sulfur smell has started. We've followed all the steps recommended by the village to get rid of this odor. We've drained all the water lines and have emptied out the water heater. We've also put in a whole house water filter to clear out the smell. Unfortunately, after spending significant time and money, we're still facing the issue and the village has no other suggestions.
  This week, we installed another water filtration system, that comes highly recommended by other residents of Surfside. So far, we've seen improvement in the water and are hoping it'll be eliminated soon. We hope you give us a try again during your future stay at Surfside."

• Awesome house.My family stayed here and had a great time. The house is very nice and easily accessible. The beach is right across the road. We rented a golf cart and drove to everything around although you don’t need one it was fun also.

  5/5

  My family stayed here and had a great time. The house is very nice and easily accessible. The beach is right across the road. We rented a golf cart and drove to everything around although you don’t need one it was fun also.

• The Location is Great!

  2/5

  The owners were great about being in communication before and during the stay. Although I'm not too happy about our visit. The home had debris and garbage from, what I believe to be previous renters. We cleaned that up immediately at arrival. When we walked into the home, we were hit in the face with what I thought to be cigarette smell. My daughter and son are both allergic, so I was very concerned about that. I had brought Lysol so I was able to open the doors and windows to air the home out and spray a little Lysol for a fresher smell. I thought that might be the end of the issues but that was not. Once I turned the faucet on to rinse a glass, the most disgusting rotten egg smell came out of the faucet. IT WAS HORRIBLE! I immediately text the owner telling them about the smell and was text back with a snapshot of an article talking about the water conversion that's going on in Brazoria County. I was then instructed to let the water flow for a few minutes and it should get better. Well, that was not the case. It did get slightly better but we could not get out of the shower without smelling like rotten eggs. It was terrible and had I know this was a possibility, I would have never rented this home. The location of the house is great. Close to the Jetty and public beaches. That is pretty much the only good thing I can say about it. This was my family's first trip to Surfside and we have all agreed to come again. It just won't be that this house.

  Manager's Response:

  Hi Sarah, we're glad you enjoyed the location! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to ensure that our guests have a enjoyable experience with us and provide high standards of hospitality. We're truly sorry to hear that you did not have the five-star stay we endeavor to provide our guests. We take great care to maintain a smoke-free environment in our home and strictly enforce this policy. Rest assured, if there were any lingering odors from a previous guest's stay, our diligent cleaning crew would have promptly informed us. The odor might be related to the issue we've had with Surfside Water. The village recently changed its water source, which resulted in the onset of a sulfur smell. To address this, we've diligently followed all the steps recommended by the village. We've drained all the water lines, emptied the water heater, and installed a whole-house water filter to eliminate the odor. Since your stay, we installed a highly recommended water filtration system based on the feedback of other residents in the area and we're truly confident that this will resolve the situation. We sincerely hope you'll give us another chance on your future visit to Surfside!