Riverfront Home: Hot Tub & Game Room in Spicewood

Reviews

• Location was nice considering where we needed to be

  3/5

  Could have been better maintained, but really nice as far as space and accommodations for a big family

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your feedback. While I’m pleased that you enjoyed the location and the space for accommodating a large family, I’m a bit unclear on what specific maintenance concerns you might be referring to, as the review doesn't provide much detail.
  
  Our home is over 30 years old, but it has been completely remodeled, and I continually reinvest in its upkeep. Recent updates include replacing most of the outdoor furniture and grill, along with converting two half bathrooms to full bathrooms. Additionally, I regularly review the condition of the property with my cleaning team, who recently shared a video showcasing the home’s excellent condition.
  
  If there was something specific you noticed that needs attention, I would genuinely appreciate hearing more details. Guest feedback is invaluable in helping us maintain and improve the experience for everyone who stays here.
  
  Thank you again for your review!

• Great Experience

  5/5

  Lots of room for our group of 5 adults and 4 kids. We explored the cove, took walks, visited with neighbors, and saw so many deer. It was very hot and the kids enjoyed the community pool. There were plenty of table spaces for games and the pool table and table tennis were so much fun. The kitchen was fully equipped with all we needed. This was a great experience.

  *This review was originally posted on Vrbo

• Relaxing, quiet, beautiful area; a great escape from the city

  5/5

  My brother and I met here for a long weekend. The quiet was amazing. The home is well decorated, clean, with plenty of space to be together or to have complete privacy. The host is amazing; letting us know to contact him with any issues which we did not have. Sitting on the deck at night and looking at the stars with quiet was the best part of my day. House had everything we needed to prepare meals, play games and just relax.

  I will definitely return to this location whether its just us two or ask others to join us.

  Welcoming atmosphere; beds very comfortable; lots of sitting space in the living room, kitchen, game area.

• Not good experience

  3/5

  Súper bad communication with the host The neighbor horrible The access to the pool horrible The AC wasn’t working really good Bad wifi A lot tiny toys a mess of toys and my 1 year old baby almost choked The property was outside was not clean

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Keisy, We want our guests to rest easy when they stay with us, and we apologize if you experienced some issues during your trip. We wish you had reached out so we could have quickly resolved your concerns. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - While the neighbor's actions are outside of our control, we're sorry that your family felt uncomfortable during your stay. We go above and beyond to provide a comfortable experience for our guests, and we're sorry that outside circumstances affected your stay.
  - To keep the property nice and cool the home offers two AC units. The AC units were inspected after your departure and are fully functional. We wish you had reached out to the Guest Contact during your stay about operating the AC units. We would've been happy to help you troubleshoot so that you could enjoy the home.
  - Considering this is a lake house surrounded by a wooded area, the download speeds are 25 MBs which works well for most guests. Many guests enjoy the opportunity to unplug in this relaxing setting. While the property does include WiFi, it can be slower due to the location.
  - Although we do our best to keep the outdoor area clean, if there are a few days between guest check-out and the next check-in, it is possible for Mother Nature to have an effect on the outdoor area once our cleaning crew has left.
  - We have received many compliments about having toys available for guests' children. The safety of our guests will always be our highest priority, and after going over your feedback, we’re happy to confirm that this won’t be an issue moving forward.
  We're very sorry that you did not enjoy your stay at our lakefront retreat. We do all we can to create the best possible stay, and we look forward to this property hosting many satisfied guests.

• Great lake experience

  5/5

  Thanks.

  *This review was originally posted on Vrbo