Freeport Vacation Rental ~ 1 Mi to Surfside Beach!

Reviews

• Super disappointed

  2/5

  The location is why I gave 2 stars, super close to the jetty and the beach. When we arrived, the owner was there and asked if I could meet Home Depot the next day to recieve her new washing machine, odd but still all good. She left and we entered the home, it had a very unique smell and it was not clean. I've rented in Texas multiple times, definitely not the standard I'm use to. The home itself is in need of severe maintenance and pest control. I think 1 of the main things that should be disclosured is the AC is not adequate for the home, so they have a portable unit in the main living area. The problem is the unit discharges water, ALL THE TIME, there's a bucket and towel, you have to dump the bucket every 2 hours or it'll overflow. The AC has to be on all the time. It was a noticeable inconvenience. Also, there are electrical issues with the light switches and outlets. I definitely would not recommend this home.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Marissa, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  We are glad you chose our home and we apologize for any inconvenience you experienced during your stay. We will address your concerns regarding the cleanliness and A/C with the cleaning company so this issue does not affect future guests. There should not have been any bad odors in the home. That being said, we apologize for your experience and will look into what may have caused it. We have ongoing pest control that manages and protects the home from any issues. We will look into any electrical issues so they do not affect any future guests.
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback.

• Surfside visit

  5/5

  The property was great, there were a couple small issues that would have been great to know on the front side. But the host and contact were very good to respond timely and to make concessions. We were very happy with the house and would definitely book again if we went back to Surfside.

  *This review was originally posted on Vrbo

• Our Visit

  3/5

  Our stay was decent overall, with the amenities being perfect and as advertised. Pots, appliances, kitchen needs, showering needs, etc. The cleanliness of the house was nice, aside from the multiple stains that were found on various places of the carpet. Additionally, the communication with the management company was horrible, as they never got back to us with our problems, ultimately leaving us with no answer to our questions. Check-in was also difficult, as we weren't able to enter into any of the doors because of unknown complications and difficulty with the AC. Overall, the stay at this house was convenient because of the amenities and the location of the house, but we don't plan on returning in the future.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Way, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to ensure that our guests have a comfortable stay with us and provide high standards of hospitality. We're sorry that you did not have the five-star experience we endeavor to provide our guests. Thank you for sharing your positive insight on the amenities we provide and the location!
  - We value the cleanliness of the home and work hard to ensure it's professionally serviced before every guest's arrival.
  - Communication is highly important to us and we maintain consistent availability to all of our guests. The pre-stay email that guests receive includes detailed information on the local Guest Contact to reach in case you had any questions or concerns. It's instructed for guests to contact that number for a quicker response in addressing any issues.
  - It's important to us that all of our amenities are in full working order. The weather during your stay was in high temperature but to ensure efficiency, we will inspect the AC immediately.
  We truly do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Very good

  5/5

  I had a very good time , the property was so nice and clean definitely I will return to this house