Sevierville Cabin w/ Hot Tub & Heated Indoor Pool

Reviews

• Great host

  4/5

  Host was great to work with. Property was lovely but cleaning level could have been better. Many dirty dishes, one pan unusable because it was covered with so much grease. There were hairs on the sheets. There was an issue with the theater room TV, but host was very proactive and trying to resolve that issue in a timely fashion, which we really appreciated. Appreciated the child friendly dishes available and the host willingness to pick up garbage in middle of stay due to so many people in the house and we were cooking our own meals.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Angela was proactive in her communication about needing a trash pick up and was great about troubleshooting a login issue on the brand new theatre room tv. No cleaning issues were ever mentioned directly to us, just in the review. Our team has been with us for 5 years and are responsible for many of the wonderful comments we receive about our attention detail and cleanliness."

• Television in the theater room didn’t work

  4/5

  No television in all the bedrooms and the television in the theater room didn’t work. Not enough outside storage bin for the trash.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Theresa, the right amenities can make all the difference during a getaway, and we’re sorry to hear that some aspects of your stay didn’t meet your expectations. After sharing your feedback, we wanted to provide the following:
  - The property has 4 smart TVs as described in the listing. We apologize that the theater room TV unexpectedly stopped working during your stay, but we replaced it following your stay.
  - The bear-proof trash containers are typically sufficient, but for longer stays or holidays, we happily cover the cost of mid-stay trash pick-up, which is communicated to guests.
  
  Thanks for taking the time to leave your review.

• Great place for group trip

  5/5

  The house was very clean and well stocked. The kitchen had pretty much everything you could need to cook. We had one issue with the hot tub and the host had it fixed in one day. We would definitely stay here again.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  
  "It was a pleasure to have Grace stay at our property. We’d love to have her and her guest back again in the future. Hot tubs can be tricky and it seems as if it was inadvertently put into sleep mode. We have information about this in our online guidebook, but are taking steps to have this handy to our guests as they use the amenity as well."

• Awesome place to stay

  5/5

  Had a wonderful stay and was able to last minute add on an extra day. The host was easy to get ahold of and talk to. We had 3 families in the house and there was plenty of space.

  Manager's Response:

  From the owner: “Thank you for the five-star review! I am so glad that we were able to accommodate an extra day for you and your group so that you could continue to enjoy all of the wonderful amenities that we offer. I’d love to host you again in the future."

• Beautiful cabin, excellent location & great communication!

  5/5

  We’ve visited this area for about 20 years now & this was our favorite cabin hands down. So clean, great location, excellent customer service & communication with the property owner. All of the appliances & utensils we needed were provided & labeled in the cabinets. Very impressive & thoughtful. That was such a bonus for us. We will absolutely stay here again!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Reviews like yours make my day! We take such pride in all the attention to detail in our property and are so glad that you enjoyed your stay. We look forward to hosting you again in the future. Thank you again for taking the time to leave a detailed review."