Douglas Lake Cabin w/Dock - 25 Mi to Pigeon Forge!

Reviews

• It was awesome

  5/5

  This cabin was awesome & beautiful. My husband & I loved it!! Great location

  *This review was originally posted on Vrbo

• So so dirty

  1/5

  This property has not been cared for. The king mattress had a giant brown stain, the dining room had dirty spots all over it, the air filters were full of dust, the dishes were dirty, the dishwasher had a terrible smell coming from it. There was a list of broken items listed on a note from the previous renter. The chairs by the fire pit were cheap fold up chairs. For the price this owner charges, I expected a clean place. This place is not clean. There were many other things wrong with the property but my main concern was how dirty it was. I would not recommend staying here. We stayed for a few hours because we arrived late at 730pm and couldn't find another place to go. We left by 8am the next morning. I regret renting this home.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Amber, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following: We have very high standards for our property, and we are sorry that cleanliness issues impacted your stay. We have begun working with a new cleaning company to ensure that future travelers do not share your experience. We look forward to hosting many satisfied guests!

• Dandridge Dump

  1/5

  My family and I were super excited to stay in this cabin, unfortunately upon arrival that quickly changed. We stayed during the month of October and we were unaware that the lake is drained from October-March. I had two little boys super excited to fish but there was no lake at the cabin to fish. The cleanliness of the cabin was awful. We have a 10 month old who crawls/walks and the floors were not cleaned well. The kitchen utensils were dirty. I had to wash them before I could even begin to cook my family breakfast. I am not talking about just some water stains, like stuck on food. The coffee pot was not cleaned, I went to make my morning coffee and the filter, as well as the inside of the maker was moldy. There was absolutely no internet and cell service at the property unless we stood on the upstairs balcony, and that was spotty at best. We spoke to the owner about this and her response is that she gave my husband the account number and to call the provider to see what we could do to get it fixed, because that's what we want to do on vacation. Speaking of the upstairs balcony, the door to go outside is almost impossible to get open. It sticks so bad. You have to tug so hard that we were afraid it was going to break. The downstairs back door was difficult to open as well. During our stay, the water throughout the cabin went out. Something to do with the well pump. The owner was quick with getting someone out and having it fixed before we came back from our days activities. But the inconvenience of not having water with 3 small children was horrible. I was able to give my oldest son a shower in the downstairs bathroom but low and behold, that shower does not drain and the shower floor was dirty and gritty feeling. Did not feel clean even after showering. I was going to let all of these things go because things happen and I know how rentals can be, but when the water went out, that was the last straw. All of these little things put together really put a damper on our stay at the cabin. I reached out to the owner about how unhappy we were with our stay and that the water issue was the last straw and I told her the issues I mentioned above and her response was that nothing is perfect and that she had to pay a lot of money to have the water fixed the same day. I am a mother of 3 small children, believe me, I am well aware that nothing is "perfect" but I do expect things to be in working order, descriptions to match the property, and clean.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Amanda, we take it seriously when guests let us know that we missed the mark and have passed your review onto the homeowner for their feedback:
  - We do note on the listing that the lake is drained seasonally from October to March but apologize that this caught you off-guard. We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs.
  - We have very high standards for our property, and we are sorry that cleanliness issues impacted your stay. We have begun working with a new cleaning company to ensure that future guests do not share your experience.
  - We called our internet company immediately after hearing your concerns about the service. They restarted the modem remotely but in order to move forward with any additional steps, needed the numbers of the modem to be read from the home. In order to respect your privacy, we asked if you would prefer to read the modem numbers to expedite the resolution.
  - We had a handyman fix the balcony door so that it does not stick.
  - As you mentioned, we had the water fixed as soon as we could but sincerely apologize that this affected your stay.
  Thanks for taking the time to leave your review!

• Don‚Äôt stay

  1/5

  We walked in to a horrendous cabin filled with fruit flies, dirty towels on the floor, dirty dishes, unmade beds, dirty linens, the shower and sink drainage in the lower bathroom drained improperly causing cumulation of water. Due to this misfortune event it put us a day behind in our itinerary.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Edith, we always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify what happened during your stay:
  - There was an unprecedented event with our cleaning team that caused the home to not be ready for your check-in, and we seriously apologize for this mishap.
  - As soon as we heard of the issue, we paid for our guests to stay in a nearby hotel overnight. The home was 100% ready for their stay the next day at 2 pm when they checked back in.
  - We work hard to ensure that all travelers have a relaxing experience at our home and can assure our guests that this was an isolated incident that will not affect future renters!

• Simple

  4/5

  It was a very peaceful place to stay and the booking was simple check in was very convenient by just getting a code to get in, no long line waiting to check in. We all enjoyed our stay and the experience of this service. Thank you

  *This review was originally posted on Vrbo