Family Cabin w/ Hot Tub: 12 Mi to Beech Mountain!

Reviews

• Beautiful mountain home.

  5/5

  We had a great stay at this mountain home, beautifully decorated and comfy beds. Had everything we needed.

  *This review was originally posted on Vrbo

• Great

  5/5

  We enjoyed our stay for my daughter's graduation. Its a beautiful cabin, very quiet area and not too far from things. The hot tub and game room were a favorite. We had a few issues but they were taken care of very quickly.

• Spring Break Trip

  5/5

  We loved this property and cannot wait to stay again.

  The house is really beautiful. It was incredibly clean, convenient to grocery stores, Beech Mountain, Appalachian Ski Resort, Grandfather Mountain, Alpine Coaster, great restaurants and more.

  The game/movie room was so fun for our family. The beds are comfortable, the kitchen is well stocked and the giant master bathroom shower is so nice after a long day of skiing and hiking.

  We’ve rented a lot of VRBO properties and have enjoyed them, but this is the first property we plan to stay at again because it has it all.

  *This review was originally posted on Vrbo

• Missed the mark

  3/5

  The property is beautiful. Upon our arrival we found all the kitchen out of service. I immediately emailed and sent the host a text message regarding our issue. NO reply ! On the third day of cooking and cleaning in the dark, I again attempted to contact the host. She responded within 4 hours and resolved the issue. (The breaker had tripped, but unfortunately, the electrical panel was located in the locked garage unavailable to guest). Six adults and three children rented the property . We were disappointed that each person had ONE bath towel for a five day stay. For what this property cost we expected at least more than one towel, only 2 garbage bags, just a few laundry pods etc ! I have stayed at many other VRBO‘s that cost considerably less and we’re stocked a great deal better.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Andrew, your review is greatly appreciated, and we're thankful for your time sharing your experience. Upon reviewing your feedback, we've connected with the homeowner, who wanted to address a few points:
  - Thank you for choosing to stay at our Banner Elk, North Carolina home and for sharing your feedback. We appreciate your review and apologize for any inconvenience during your stay, despite your kind words about the property's beauty.
  - After investigating, our property manager confirmed the breaker issue with the kitchen lights, promptly resolving it upon notification. We apologize for any communication lapses and have installed a new keypad door handle on the garage for quicker access to the breaker panel in the future.
  - We'll provide extra towels and amenities for future stays, considering your expectations. We've noted your feedback on garbage bags and laundry pods and will make adjustments. We hope the welcome gifts helped alleviate some inconveniences.
  
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

• Great weekend vacation!

  5/5

  We had a wonderful vacation and would certainly stay here again. It was roomy for 3 families and the kids absolutely loved the game room downstairs. Highly recommended!

  *This review was originally posted on Vrbo