Bellaire Home w/ Yard ~ 4 Miles to Torch Lake

Reviews

• Good home

  4/5

  The home was in a good location.

  *This review was originally posted on Vrbo

• Not for small children

  2/5

  In the backyard, there are loose, unsafe deck boards. My daughter stepped on a board to get onto it and nearly fell and hurt herself because it wasn’t even held up by anything. If she was a small child, she would have serious injuries. The grass was a foot tall so it was annoying when we were trying to have a camp fire.I found a ton of broken glass in the back yard in front of the steps and deck. There was at least two cups full that I picked up so my dogs and kids wouldn’t get cut.

  The washer had a load of laundry left in it, so in order to use it, I had to take it out and they it for the homeowner and set it aside. The dryer vent exhaust goes right back in the house so the entire house smells musky. pretty sure there were mice in the ceiling and walls cuz all of us could hear them at night squeaking and scratching and running around.They have an ant problem as well. I put my dogs food bowl on the floor in the dining room and within 20 minutes there were ants inside it. I couldn’t have the food bowl outside because the insects out there were 10 times worse. In the information booklet, it says there is a baby gate when we are away to keep the dogs enclosed in the dining room but I did not see any baby gate and I looked everywhere. when I reached out to Vrbo, they said they will ask the homeowner and get back to me. They never did.

  -Couldn't ever get a hold of anyone to address the problems we were having. When we finally did, nothing ever came of it.

  So unprofessional

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Crystal, we want our guests to have a safe and comfortable stay, and we apologize for the issues you encountered during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -We appreciate you bringing the loose deck boards to our attention. We will ensure the deck is secure for future guests.
  -The grass is regularly cut, but we will double-check with our lawn care team to prevent any overgrowth.
  -We have taken immediate action to address the ant problem by having our pest control company treat the property.
  -Our pest control team did not find evidence of mice but treated the area as a precaution.
  -We will investigate why the baby gate was missing and have already ordered a replacement to ensure it is available for future guests.
  -The washer issue is being addressed with our property manager to ensure no laundry is left behind in the future.
  -The dryer is an electric model with the proper setup, and we will ensure it is functioning correctly to avoid any musky smells.
  
  Thank you for providing such detailed feedback. We've addressed your comments with the relevant teams so that future guests will receive the exceptional service we strive to provide. We hope to host you again soon!

• Bellaire Property

  4/5

  This is a beautiful home, and our family really enjoyed our stay.

  *This review was originally posted on Vrbo

• Very nice.

  5/5

  Nice and quiet. Perfect.

  *This review was originally posted on Vrbo

• My staying in.

  3/5

  The house was ok, I wish had two 2 bathrooms because is so hard with one bathroom it was times that we have to go to gas station to used the bathroom because I have a larger family., and the washer and dryer machine was so old, when we was using it, it was making all kinds of noises specially at night and you can’t get sleep, and the air conditioning upstairs wasn’t working was very hot, we get a portable air conditioning but was still hot, if they fixe this issues I recommend.

  Manager's Response:

  Hi Juan, thanks for taking the time to review your stay. After reading your feedback, the homeowner wanted to share the following:
  - As mentioned in the listing, the property features a single bathroom. We encourage our guests to thoroughly review the listing details before booking their reservation to ensure it suits their preferences and needs.
  - While the washing machine and dryer are relatively new, they are not high-efficiency models. Overpacking the machines can result in excessive noise, and the cycle duration is only one hour.
  - Other guests haven't encountered issues with the A/C, but we will conduct a thorough inspection to ensure everything is in working order.
  Thank you once again for sharing your review with us.