‘The Get Away’ at the Sautee Mountain Retreat

Reviews

• Great Get Away

  5/5

  Great get away spot for any couple

  *This review was originally posted on Vrbo

• Very good, but needs some TLC

  4/5

  Location of this cabin is great, it is very private to the other cabins. Unsure if this is the case all the time, but there was a shed with free firewood. 15 min to Helen and 5 min to a Dollar General.

  -Needs more silverware and plates and cups. Has maybe 3 spoons, 3 forks, 2 butter knives, 2 steak knives. About 5 plates and 4 very shallow bowls, could almost be plates. 3 glasses, 2 wine glasses, and 2 wine flutes.

  -Needs more supplies. We were there for a 6 days: 1 roll of paper towels, 3 rolls of toilet paper, 2 pods for clothes washer, 4 dishwasher pods(with little silverware whatnot we were running the dishwasher everyday), 4 garbage bags with a small garbage can(it fills up quickly).

  -Fireplace needs a chimney cleaning. The damper full open, visually confirmed open, smoke would still come in the room.

  -Hot tub, yes it "works". First it needs an external heating element to hang in the water. Second, turn on the hot tub to heat it up. It only runs for maybe 10 minutes before you need to turn it on again to keep heating it up. One night it took 3 hours(multiple times turning it on) to get the water temperature from 80 to 100. It was not even a cold night, it was in the 50s/60s. We were told from property manager, the hot tub part was to be delivered the next day... it was not. Even when we checked out 3 days later, it was still not.

  I know that it seems like a lot for negatives, but all easily fixable. If your a guest and can be a bit intuitive to figure things out.

  *This review was originally posted on Vrbo

• Don’t do it!

  1/5

  We arrived at "The Get Away" cabin on the evening of August 31st. As we were almost to our cabin driving along the gravel drive, we were greeted by a large group of occupants just standing in the middle of the drive that all but refused to move out of the way. I did not count but would venture to say there were at least 30 people around an area of 3 to 4 cabins right beside ours.

  Our biggest reason for choosing "The Getaway" was the seclusion (none) and the hot tub. First thing we noticed once at the cabin was the non-working hot tub that was partially heated with a cattle trough warmer. The warmer was literally zip tied to a MOLDY broom stick, plugged into a drop cord, and laid into the water. There was obviously no chlorine in the tub either considering the mold on the broom stick and floating on top of the water.

  The cabin is heated/cooled with a single wall unit. When we first entered the cabin, it was noticeably humid and warm. I turned the thermostat as low as it would go and we still sweated through the night. There is also no fan in the bedroom.

  Fast forward to the next morning. We wake up hoping for coffee. Open up the water reservoir on the coffee maker and it is absolutely disgusting on the inside. At this point we packed our things and left a day early into a 2 night stay.

  The owners refused to refund us the 1 night and only offered a complimentary 2 night stay in a cabin that we had an awful experience at.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kristina, we want our guests to enjoy a seamless and relaxing stay, so we're sorry to hear that your experience at "The Getaway" didn’t meet your expectations. We followed up with the homeowner after receiving your feedback, and they wanted to share the following:
  -The hot tub has since been thoroughly inspected and serviced to meet the highest standards of cleanliness and functionality. During your stay, a cattle trough warmer was in use due to a temporary maintenance issue, but this has now been fully resolved.
  -"The Getaway" is equipped with central air, not a window unit, and the temporary power outage caused by the storm that night may have impacted the cooling system. The outage was a brief disruption affecting the entire area, and power was quickly restored.
  -The cleaning team confirmed the coffee maker was clean prior to your arrival based on their findings and photographic evidence. However, we understand your concerns and have reinforced our cleaning protocols to ensure future guests have an even better experience.
  -While we could not offer a full refund, we did extend a complimentary 1-night refund as a gesture of goodwill.
  
  Thank you again for your feedback, and we wish you safe and pleasant travels.

• Terrific Service

  5/5

  The property manager checked in with us . Admitted up front the hot tub had some issues . We didn't get to use it as it was not warming up. He offered for us to go swim in the big house pool. We declined. We really appreciated his honesty and sincerity . It didn't bother us the hot tub wasn't working . Great customer service.

  *This review was originally posted on Vrbo

• Hot Tub

  3/5

  Hot tub did not work, was cold

  *This review was originally posted on Vrbo