Oceanfront PCB Condo w/ Gulf Views & Pool Access!

Reviews

• Beautiful view but.

  2/5

  View was beautiful. Condo was alright. Floors turn your feet black. I swept as soon as we got there because they were so dirty. The master tub is huge but can't use it to actually take a nice bath. The spout is rigged so it only stays on the shower setting and the tub drains really slow. The furniture has water damage all over it and beach sand all over the tables. Be careful before you sit on any of the dining set chairs. Legs are loose and coming apart. For the price you pay to stay there, the condo should be clean. They say they charge a fee if there is excessive sand left in the condo but yet there is sand everywhere when we arrived. The condo was left cleaner than when we got there. Pool area is nice and staff at the resort are kind. Overall, it wasnt a bad stay...pricey for what you get especially when you have to clean as soon as you get there because it wasn't cleaned the way it should have been before guests arrive. and kt drains slow.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Courtney, we’re so glad you enjoyed the beautiful view the condo has to offer and appreciate you sharing your experience. We're sorry to hear that certain aspects of your stay didn’t meet expectations. Our property manager did not receive any calls during your visit, and as mentioned in the welcome letter, we’re available 24/7 for any maintenance or cleaning concerns and always happy to assist. Regarding the furniture, there’s no water damage—just some surface wear, which we’ll be taking care of. Thank you again for your feedback—it helps us continue to improve the guest experience.

• Don't let the great view influence you

  3/5

  Property was nice, view was great. Couch/bed in livingroom was uncomfortable to sit on and unstable to sleep on. Couldn't use direct TV in livingroim or master bedroom.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jean, we're glad to hear you enjoyed the property and the view! We’re sorry to hear that some aspects of your stay weren’t up to your expectations. After sharing your feedback with the homeowner, they wanted to provide the following insights:
  
  -Regarding the TV in the living room and master bedroom, detailed instructions were included in the welcome letter to help navigate the system. The homeowner didn’t receive any further communication after providing this information, but they’re always -happy to assist with any technical issues during your stay.
  -The couch/bed in the living room should be both comfortable and stable. The homeowner didn’t receive any reports of issues during your stay, but they will ensure that the condition is checked and will address any necessary improvements.
  
  Thanks for your valuable feedback as we continue to improve for future guests!

• Great views!

  4/5

  We had a comfortable stay here and really enjoyed this corner condo with views all around. The layout was perfect for our family and the kitchen was outfitted well enough for us to eat in as much as we wanted. The owner was excellent to deal with, however the property manager was a ghost. We reached out because the main sliding door to the balcony stopped working. She said she’d let maintenance know and that was the end of it. Luckily the bedroom door to the balcony still worked but once we put the baby to sleep no one could enjoy the balcony.

  *This review was originally posted on Vrbo

• Great view, but…

  2/5

  We had a great vacation despite the lack of necessary and working equipment. There was little things around the condo that weren’t in working order (sink sprayer, bathroom fan, bathroom lock, clogged drain in

  Master bedroom) we removed a hair clog the size of a small animal. We also ran out of toilet paper!!!!!!! And there are no beach towels!!!! No food staples like sugar!! And no place to hang a wet bath towel for 5 people! Pool bathroom code was wrong! The beach is awesome and the view spectacular, but when people fly from another state to a beach town they don’t pack pantry staples or beach towels.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Donna, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Thank you for choosing to stay in our Panama City Beach, Florida condo and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.
  - The property provides a starter supply of essentials like toilet paper, body soap, and trash bags for the first day or two. Guests are encouraged to purchase additional supplies as needed for their stay.
  - We do not provide sugar or coffee, so guests should plan to bring their own or purchase upon arrival.
  - Beach towels are not provided, and guests are advised to bring their own.
  - There are clothing hangers available in the closets for your convenience.
  - Each bathroom has a towel rack, and there is a washer and dryer available for laundering towels as needed.
  - For any maintenance issues, guests can contact the host or owner directly. We did not receive any calls regarding maintenance concerns during your stay.
  
  Thank you again for providing such valuable feedback. We hope to have the opportunity to host you again soon!

• Good

  3/5

  Clean only problem was with the Smoke Detector and owner never sent anyone to fix.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Marc, we're glad to hear that you found the property clean. We followed up with the homeowner after reading your review, and they wanted to share the following:
  - We apologize for the issue with the smoke detectors. The HOA and Panama City Fire Department were conducting routine testing during your stay.
  - The maintenance of the smoke detectors is managed by Sterling Reef HOA for safety, and we did not receive any call regarding this matter.
  - Thank you for bringing this to our attention. We appreciate your feedback and hope to provide you with a better experience in the future.