Modern Orlando Condo - 1 Mi to Disney World!

Reviews

• Served the purpose.

  3/5

  Booking/check-in/check-out were hassle-free but place was just okay. The devil is in the details. Would rate much higher if not for cleanliness and maintenance issues.

  - First, this is NOT a condo, it is a hotel suite.

  - If socks turn black while walking around the first night, the floor is NOT clean.

  - Had to plunge the toilet upon arrival because it nearly overflowed at the first flush.

  - Bathroom door is falling off the hinges.

  - Tub/shower could be cleaner. Found some of previous guest's hair in shower and bottom of tub shows stains from dirty feet. A little bleach and Barkeeper's Friend would work wonders.

  - Lastly, though you are in a hotel, you are treated as an outsider since the room is booked through evolve. You are not entitled to hotel services, so forget about having breakfast in the lobby. We even offered to pay for breakfast and were turned away. My hungry 7 yr old daughter thought we were "bad people" because they wouldn't let us in. Shameful.

  Manager's Response:

  Hi Jesse, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  - Thank you for sharing your feedback about your recent stay at Hawthorn Suites Hotel, Room. We sincerely apologize for any inconveniences you experienced during your time with us and appreciate the opportunity to address your concerns.
  - We understand the importance of cleanliness and maintenance in providing a comfortable stay for our guests. Please allow us to address each of your points:
  - The floors are thoroughly vacuumed and mopped after each guest checkout. We are sorry to hear that you experienced issues with cleanliness and will ensure that our housekeeping team pays extra attention to detail moving forward.
  - Regarding the toilet, we have not received any reports of flushing problems. However, we will investigate this matter further to ensure that all fixtures are in proper working order.
  - Our maintenance team has inspected the bathroom door and confirmed that it is functioning properly.
  - While our bathtub may show signs of age, please rest assured that it is cleaned and disinfected before each guest arrival. We will remind our cleaning crew to pay extra attention to this area to ensure a pristine bathing experience for our guests.
  - We apologize for any misunderstanding regarding hotel services. We will address this with the HOA management to ensure a more welcoming experience for our guests in the future.
  Once again, we apologize for any shortcomings during your stay and appreciate your valuable feedback. Cleanliness and guest satisfaction are our top priorities.
  We hope to have the opportunity to welcome you back for a more enjoyable experience.