Windsor Hills Home w/ Lanai, Pool & Lake View!

Reviews

• Not the worst but not that great

  3/5

  Dirty all over, lights didn’t work in several rooms, dishwasher came out in the floor, dishes were dirty, carpet were dirty, spa didn’t work, communication with management company was sub-par, property was not worth what we paid for the stay.

  *This review was originally posted on Vrbo

• Great Stay

  5/5

  Great stay, great neighborhood and amenities.

  *This review was originally posted on Vrbo

• Some issues but vacation still a BLAST

  4/5

  This was my second year renting this property.

  My only issues this year was the 5th step coming downstairs was loose and was never fixed. I informed the hostess, whom assured me maintenance would stop by, but they never showed.

  It also seems the HOA has changed the rules regarding parking. In order to not block walkways. We had to park in box formation. Two cars straight and one car sideways at end of driveway. We made it work for the three cars.

  Other than those things, we had enough space for 11 adults and another exciting vacation for the book. Our hostess was very nice and made getting onto the property seamless.

• Great home and resort!

  5/5

  We loved this home and the resort. Host was very helpful.

  Manager's Response:

  From the owner: "Hi Lyndsy, thank you very much for the great feedback. It was an honor to serve you and your group. I hope to see you again."

• Cleanliness of this home

  2/5

  We were very disappointed in the cleanliness of this house! We brought our children and grandchildren on a vacation there expected a nice house from the pictures shown. In the kitchen pans were old and worn, appliances dirty, small appliances missing parts we paid to have the pool heated and it was not heated when we got there and dirty, there were cockroaches running around in the kitchen When we turned the light on. Baseboards were filthy. The front door had handprints on it from several previous guests. Bathroom downstairs shower curtain was ripped and looked like it had not been cleaned in a long time toothpaste still on the mirrors and urine on the toilet! Going upstairs, stairs were dusty, carpets stained, and obviously had not been vacuumed before we arrived, my daughters had to wipe down the bathrooms with Clorox wipes, so we could set our grandchildren on the toilets! The glass shower doors still had cream rinse/shampoo spots still on them, obviously those had not been wiped down and the Shower door runners were filthy and had not been cleaned in months or longer!! I have pics! The toilets had not been scrubbed, and there was hair in the showers from previous guests! lightbulbs were out in some of the bathrooms and missing parts and pieces to the sinks in the bathrooms also. There were no pillowcases on the pillows, my husband found two that were wadded up in the hall closet when we put those on our pillows they were ripped and torn. In the master bedroom, it looked like it had not been dusted in a while dust around the TV and on nightstands. The fan in the master bathroom was so loud we did not even turn it on to use it. The area of this home was nice in a gated community but the cleanliness of this house was horrible! I felt like we just walked right into someone else that had just left there and had not been cleaned. Also, the towels looked like they were supposed to be white, but they were gray and very stained, and there was not enough toilet paper in each bathroom to sustain our five day stay. We were very unsatisfied with this home. I would never stay here again! We have a VRBO home in Scottsdale that we rent and I would NEVER let our guests stay in the house as dirty as this one was and be OK with it! I hope this gets resolved for the next guest. I would hate for them to be as disappointed in the cleanliness as we were! I was stressed the whole time on our vacation here!

  Manager's Response:

  Hi Tonnette, we take it seriously when guests let us know that we missed the mark, and we sincerely apologize for the issues you encountered during your stay. After sending your feedback to the homeowner, they’d like to share the following:
  - Since receiving your feedback, we've partnered with a new cleaning and property management company to maintain our high cleanliness standards and prevent future guests from experiencing similar issues.
  - Please know that we've carefully reviewed your comments related to cleanliness and maintenance of the home and pool, and promptly addressed all concerns by collaborating with our new property manager and cleaners.
  We appreciate you letting us know of your concerns as it gives us the means to improve and provide 5-star experiences moving forward.