Port Angeles Abode w/ Yard & Guest House!

Reviews

• Great property!

  5/5

  This was a great property with a diversity of sleep arrangements. The ADU in teh back is great if some of your party would like more privacy.

  *This review was originally posted on Vrbo

• Family vacation

  1/5

  When we arrived at the house, it was dirty, beds were unmade, and the property owner did not answer his phone or texts.

  *This review was originally posted on Vrbo

  Manager's Response:

  Homeowner's Response:
  "Hi Michele, I was deeply sorry to hear that the house was not ready upon your arrival. As soon as I learned of the issue, I immediately contacted our property manager. He discovered that the cleaner had to leave unexpectedly due to a family emergency and, unfortunately, did not inform him. This is an isolated incident and not reflective of our usual standards.
  
  We sincerely apologize for the inconvenience this caused and have processed a full refund for your stay. We are taking steps to ensure this situation does not occur again.
  
  Thank you for your understanding, and please let us know if there’s anything else we can do for you."

• Family get-together

  5/5

  This house has a quaint cottage feel yet still can fit a bunch of people. The backyard is so cute, we sat out there and the kids played for hours. We would definitely stay here again!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you so much Bobbi for your 5-star review of our home, we really appreciate it. We are so happy to hear you and your family had a great time at our home, and that the kids enjoyed our backyard. It's guests like you who make all our efforts worthwhile, and your satisfaction is our ultimate reward. We're delighted that your experience was memorable, and we're excited about the possibility of hosting you again in the future. Thank you once again for choosing our home for your stay. We eagerly await the opportunity to welcome you back and provide you with another exceptional experience!"

• Great for family!

  4/5

  Everyone had enough space. The heating system is hard to manage in the rooms due to the heating system not having temperature gauges … they are either on or off. But we managed and had a great time! Close to where we wanted to go and see the sights in the Port Angeles area!

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you for your review, Heidi. Sorry you were having issues with the heating system. Every room has a thermostat that can be adjusted. We will check to make sure they are all working properly. We hope you will stay with us in the future!"

• Not at all what advertised

  2/5

  I had booked this months in advance thinking it would be a good rental property. When we first got to the rental there was some trash left from the prior renter or whomever. There was paper coffee cups and water bottles and soda cans. Once we actually started going into our rooms and turning the heat on and using the amenities, issues started arising. The shower in the main house was badly clogged, we had turned it on to warm up and use but that did not work. My master bedroom also had a stale smell and stained sheets. The TV in the living room did not work the couple times we tried to use it, and it said there are more than 4 users and we were only trying to use 1. The power went out the first night for about 6-8hrs and ruined food we had and all we were told is that it’s normal. The water heater in the spare apartment also worked for maybe a minute or two. Basically all the dishes were dirty and sticky. We were pulling out baking sheets stuck to each other and cast iron pans with old food scraps and fat. Also for hundreds of dollars or so cleaning fee it was dirty and they required to many check out items for such an outrageous fee. The only good thing was the location and backyard. Host did answer quickly but was no help.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owners response: "I am so sorry you had a bad stay at our property. We work hard to make sure everyone's stay is excellent. I am very disappointed we fell short! We have talked to the cleaning crew about all these issues you mentioned and let them know how important it is that everything is cleaned. I did talk with Lance the host of our property and he said he went out to check on the clogged shower, but I guess it wasn't the shower but the tub in the hall bathroom that was clogged, which he didn't check. He just misunderstood, sorry. Lance also said the power was out because of the high winds the area was having. I believe that is what he meant when he said it was normal, I guess when there are storms sometimes the electricity goes out. This is the first time I am aware of this happening. I don't live in the area, so this is new to me also. Maybe that is why the TV wasn't working? Not sure about that since we have never had that happen before. Lance said the water heater in the guest house probably wasn't hot because the electricity had been out, and it needed more time to warm up. I hope you will give us another chance in the future, and we will see about getting you a discounted rate."