Home w/ Large Deck & BBQ Grill in New Braunfels

Reviews

• Unhappy

  2/5

  Pretty unhappy with our stay, the pictures were not accurate at all. The backyard area was pretty unacceptable, which is what we were looking forward to. We couldn’t take a shower or bath, the coffee maker was full of old coffee and mold, the backyard was nothing like the pictures.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Tyler, thank you for your feedback. I’m sorry to hear that your experience didn’t meet your expectations, as we strive to provide a space that guests can enjoy and feel comfortable in.
  
  - The backyard area is as described and shown in the listing, with features like lighting, outdoor seating, and a firepit to enhance your stay.
  
  - I regret that the coffee maker was not up to standard. It has since been addressed with our cleaning team to ensure this doesn’t happen again.
  
  - Regarding the shower or bath, we were not made aware of any issues during your stay and would have gladly assisted if contacted.
  
  We value your feedback and will use it to improve our guests' experience moving forward. Thank you for staying with us.

• New Braunfels

  4/5

  Listing is pretty accurate!!! We had a few issues and the Host was very accommodating and took care of us

  *This review was originally posted on Vrbo

• Cute and charming

  4/5

  Please don’t base your stay on others opinions.

  This place is for those that love the country and want an upgrade to camping.

  What people are calling the attic. Is a loft. Our children LOVED it!! Flashlights and ghost stories are the best! Put away the technology here and enjoy the scenery.

  The master bedroom is so nice with the desk to put on your makeup.

  This town has trains, that’s to be expected.

  The back porch is so nice in the morning and at night with the lights on the patio. The outside bathroom is perfect to wash off after a long day at the river. Loved the convenience of the bbq pit.

  The host was so nice and accommodating to a request. Conveniently located to where we needed to go. I would definitely come back.

  I have 4 stars as it took a good while to cool the house down, but we are battling the hottest part of the summer.

• Do yourself a favor and stay somewhere else!!

  1/5

  The house was very dirty- there were dead bugs upstairs on the beds such as spiders, flies and other bugs. The main floor bedroom bed was also full of dirt on the mattress cover after taking off the sheets. It looks as though it’s never been washed. The floors were dirty and the bathroom was disgusting, not even a plastic insert shower curtain. I didn’t realize there wasn’t a living room to sit and relax, only the kitchen. The kitchen also looked as it hadn’t been cleaned and things were falling apart such as drawers without handles and cabinet doors that won’t shut. The train noise is horrible 4-5 trains with whistles blowing through out the night let alone during the day. The only good thing I can say was the air conditioning and fans were perfect!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Colleen, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  -The sheets and bedding are freshly laundered before each guest's arrival. We apologize if the cleanliness did not meet your expectations and will address this with our cleaning team.
  -The choice of not using a plastic shower curtain is intentional to reduce moisture buildup; cotton curtains are provided instead.
  -The floors were swept and mopped before your arrival. We’ll recheck our cleaning procedures to ensure they meet our high standards.
  -The kitchen cabinet doors are designed to be handle-free as a personal preference of the homeowner, but we understand this may not suit everyone.
  -The property's proximity to the train tracks is mentioned in our listing to inform guests about potential noise.
  
  Thank you for bringing these issues to our attention. We've addressed your comments with the relevant teams so that future guests will receive the exceptional service we strive to provide.

• Disappointed

  1/5

  We had high hopes for this house, but we were disappointed the minute we saw it. This “house” is connected to a chiropractic clinic. We thought we might be at the wrong location but no, we parked in the chiropractic parking and brought our back into the “house”. There were so many doors that could be opened from the chiropractors office or from the exterior of the house but couldn’t be open from the inside of the house where we were staying. It was not clean, toilets looked nasty and floors were dusty and sticky. They only provided 2 rolls of toilet paper for a group of 8 for 3 days. It was located right off of a highway, next to a railroad where a train traveled at night and it was SO loud, and there was an unfinished construction site behind the property that looked scary. Overall this was just not at all what we were expecting and we felt scared to stay at this property because of the location and the lack of heavy duty locks on the doors.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lauryl, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to clarify the following:
  - Our listing and pre-stay information clearly state that a chiropractic office is on-site, with a completely separate and private entrance. Due to the office being connected to the home, there are doors that guests can't access.
  - We prioritize cleanliness and sanitization, ensuring the property is thoroughly cleaned for all guest arrivals, including freshly mopped floors and clean bathrooms.
  - As is standard for vacation rentals, the homeowner provides a starter supply of paper essentials for guests’ convenience. Guests may have to purchase additional supplies, especially for longer stays or larger groups.
  - The listing and pre-stay information explicitly note that this property is located near train tracks, and guests may experience noise throughout their stay. We encourage travelers to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs.
  - There is construction occurring behind the home that does not extend into the property.
  - We've confirmed that all access doors are equipped with deadbolts and locking doorknobs, ensuring the property is safe and secure.
  We strive to provide every guest with a comfortable, safe environment to get away to and relax.