Family-Friendly Garland Home w/ Private Pool!

Reviews

• Nice Stay

  5/5

  House was nice, pool was clean, we enjoyed our stay and check in was easy.

  *This review was originally posted on Vrbo

• Short of expectations

  2/5

  We booked this stay because of proximity to a multiple wedding events in the area for a long weekend. There are 6 people in our family including 2 children (6yo & 2yo) so we looked for a large space and had some perks for kids.

  Check in was smooth. The key code worked on the front door and we had no issues. The property instructions were to park in the rear facing driveway, which has no keypad so every time we left or arrived someone had to lock the back and go to the front which is mostly just inconvenient.

  This property is in a slightly run down area and the finishes are an obvious “flip house.” No big deal really. The master bath in the converted garage has some dicey electrical that makes the lights flicker, the shelf in the shower is broken and the transition from the remodel to the main house has a precarious and undefined step that multiple people tripped on.

  The heart of our issue is that the description of this house’s amenities are that they are luxurious and everything you could ever need to stay comfortably with family. There are some large oversights:

  -there are ZERO bathroom trash cans. None. It’s really just gross

  -no dishwasher

  -the kid video game area had no functioning games. They turned on but controls didn’t work

  -the mattresses are the worst I’ve ever experienced, literally lay on the edges and roll into the middle

  -trundle bed was installed upside down so mattress was perched on a single rail in the middle

  -there’s more butno space left

  *This review was originally posted on Vrbo

• Not very well kept

  3/5

  So the house appeared nice, but overall was kind of disappointing. The outside wasn't very clean with cigarette butts all around, there was multiple dirty socks outside. Pieces of wood with nails just lying around ( we had three kids with us). The pool was very clean though and perfect size for little ones. The counters were also dirty on arrival. there was a few other misc things we noticed, like the check in/check out sheet that was left on the counter didnt match with the house, wifi password was incorrect, it said to load the dishwasher- there was no dishwasher, just some random stuff that was overlooked.

  Also before checking in i was sent two different emails, both with "check in instructions" and neither of them matched up, which was a little sketchy and extremely confusing.

  I did message one of the hosts while i was there to mention everything that was dirty ( so they didnt blame us). and instead of asking us they sent over someone to come clean everything up. I turned him away because again, we were already there, we didn't want someone coming into the house to clean up something that was already suppose to be cleaned. After i messaged them again, they completely just ignored me and never heard from anyone again.

  Manager's Response:

  Hi Samantha, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We strive to provide our guests with a great guest experience so we were disappointed that we failed to provide just that and want to take a moment to address your concerns.
  - As soon as you made us aware of your concerns, we promptly responded and sent our cleaning team back to the home, to which you turned away. The issues with the exterior were cleaned up at that time. We sincerely apologize for any inconvenience this may have caused and have addressed these issues with the appropriate teams to ensure future guests do not share the same experience.
  Thanks for letting us know about your stay!

• Review 6/30/22

  5/5

  My family & I had a great time, the location is perfect. Close to grocery stores & fun activities for the kids. The pool was a huge hit for my son, he loved it. House is very spacious, kitchen is nice.

  *This review was originally posted on Vrbo

• Needs work

  2/5

  The house was great. Unfortunately it was missing a few things that are advertised on the listing. We stayed for 5 nights and had to call management literally 4 out of those 5 days. The refrigerator did not work for 3.5 of the days we stayed and our food went bad. I am now having trouble being reimbursed for that. Also the only form of air in the king bedroom is the fan!

  *This review was originally posted on Vrbo