11 Mi to Dtwn: Luxe Home w/ Pool in Fort Worth

Reviews

• Needs some help

  2/5

  This property has so much potential! The owner is so understanding and quick to respond to the issues. Pros- The pool is really nice (not heated so a little cool this time of year). The house was clean and spacious.Cons- Our first day the septic backed up and caused two toilets and a shower to overflow causing a flood in both bathrooms, hallway, and a bedroom. We used every towel in the house to get it cleaned up. Owner was notified immediately and she sent the house cleaner and a plumber. House cleaner started the washer which had about 25 towels in it and left. It immediately started flooding the bathrooms again. Plumber showed up worked on it for about 2 hours, left saying it was fixed. The next morning it flooded the bathrooms again and started to smell really bad. We decided to just use the two bathrooms on the other side of the house and not let let this ruin our vacation. During our 4 night stay the air never kicked on. We tried adjusting and even contacted the owner who said she would adjust from her phone. Still no AC. During the day the house would get up in the high 70’s (76-79). We spent our days either in the pool or out doing something so we also decided not to allow this to ruin our trip, however no AC is unacceptable! The kitchen was extremely unorganized and there wasn’t much to use when cooking.One room had no pillows on the bed, so we had to use the extremely flat Sham pillows. I do hope the owner gets these issues fixed, as this is a great propeety.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, we’re glad you enjoyed the pool, found the home clean and spacious, and felt well cared for by the owner. We also take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  – We responded right away when the septic issue was reported and sent a plumber who tested all bathrooms and confirmed everything was working. Unfortunately, this system has had challenges due to a buildup of items that don’t break down easily. While we can't say exactly what caused the issue during your stay, we’re taking proactive steps, including a planned pipe realignment, to help prevent future backups.
  – Our central A/C is a brand new 4-ton system with a smart thermostat that shifts into vacation mode when no motion is detected in the home. This may have delayed cooling when you returned from being out. We’re working with our security company to disable this feature so guests have more reliable temperature control. In the meantime, we also offer ceiling fans in all rooms and have standing fans available to help guests stay comfortable.
  – We’ve replaced the pillows with newer, thicker ones and removed any that didn’t meet our standards. As for the kitchen, we’re unsure what was missing or disorganized. We looked into this, and it includes several cutting boards, a rice cooker, a slow cooker, a toaster, an air fryer, a Ninja blender, and more. We’ll continue keeping an eye on inventory between stays to make sure everything is stocked and ready for guests.
  Thanks for your feedback, it helps us continue improving the experience for future visitors.

• Tricked

  1/5

  The pictures were not accurate and we thought we were staying in beautiful house but the place was dirty and outside unkept. Mechanical problems with AC and plumbing. Old furniture that was falling apart just not up to the portrayal

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Matt, thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We followed up with the owner, who would like to address the following:
  - Cleanliness & condition: We strive to maintain a clean and comfortable home, and we regret that the condition was not satisfactory for you. While replacement sheets were available and used, we understand the importance of first impressions and have since replaced the housekeeping team to ensure higher standards moving forward.
  - Mechanical issues: The AC is a new unit, and we’ve made adjustments to prevent issues caused by extreme settings. We’ve also been monitoring plumbing since transitioning the home to short-term rentals, as these concerns did not exist during our 18 years living in the property.
  - Accuracy of listing: The photos reflect the home’s layout and features, but we acknowledge that some furnishings are due for updates. We are currently refreshing both the interior and exterior to better meet guest expectations.
  We appreciate your comments, as they help us continue improving the experience for future guests. Thank you again for your stay.

• Awful

  1/5

  My experience was one of the worst accommodations I have ever stayed in. This place was dirty, sheets were not clean, no hot water. Constant noise fixing issues after normal working day hours. This was not the lovely relaxing stay I imagined and the host was aware of everything. Even on my last night someone was outside the house jet washing the drive until 20:50 pm. Not good when you have advised the owner you are working from 2/4am each day

  Manager's Response:

  Hi Debbie, we’re sorry to hear your stay didn’t meet expectations. After reviewing your feedback with the homeowner, they wanted to share some context regarding the challenges during your visit:
  - A severe windstorm caused widespread power outages, but we responded quickly by bringing bottled water, candles, and food while waiting for power to be restored.
  - The hot water was checked by both a handyman and a licensed plumber, who found it working properly. The storm-related power interruptions may have affected its heating cycle.
  - We understand that ongoing repairs from a storm-related water leak disrupted your stay, and we’re sorry for the inconvenience. We worked as quickly as possible to restore full functionality.
  - To help make things more comfortable, we offered a stay at our vacant condo and a return cleaning, but we understand you preferred to stay in the home.
  
  Thanks for your feedback, and we hope to provide a smoother stay in the future.

• Great stay

  5/5

  Great property

  *This review was originally posted on Vrbo