El Paso Retreat w/ Pool: 11 Mi to Downtown!

Reviews

• Sun City

  5/5

  Enjoyed our trip to El Paso - nice home

  Positive:

  Negative:

  *This review was originally posted on Vrbo

• Absolutely disgusting!!!!

  1/5

  Please do yourself a favor and stay anywhere but here! This house was absolutely filthy. I feel bad for the homeowner because it is a beautiful home, but completely disgusting when I arrived. The pool was bright green and covered in mold and algae, there were food splatters on the wall, sticky residue all over the counters and floor, spilt old food in the fridge, and FECES IN THE TOILET. We walked in, saw the condition of the house and walked immediately back out. It was in no condition for us to stay. I let them know right away that we were leaving and having to book a hotel instead due to the unclean condition. I have been going back and fourth for almost a month to receive a refund for my booking, but instead, Evolve thought it was fair to only refund the small “cleaning fee” and is still fighting me on refunded the rest. This needs to be made right!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Josue, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We are glad you chose our home and we apologize for any inconvenience you experienced during your stay. When you notified of us your cleaning concerns, we were happy to send out our cleaning team again. We could not confirm your concerns, however, the property was deep cleaned. We're so sorry you weren't able to stay and refunded you in full. We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback!

• Family Retreat in El Paso

  3/5

  Overall I gave our stay a 3/5 stars. We liked the location, the backyard with pool/table area, different living areas and furniture! Plenty of room for the 4 adults and two 7/8 yr old boys.

  Cons were check-in. We were told to check in at 4 but they called at 3 and said they were running behind. We had groceries in our vehicles and went in by 4:50 as 104 temps melting our groceries. The pool was clear, but by 3rd day was turning green fast. We skimmed it with broken net, but didn’t really help. There was no soap in any dispensers, and we didn’t think rugs (bathroom) had time to be cleaned and replaced in hour they cleaned. No trash bags at all. I felt that for the price we paid for the week they should have had the soap, dishwasher soap, sink soap, the trash bags. We had to go out and buy that stuff. Again, stay was fine but really needs some love and TLC.

  Manager's Response:

  Hi Amanda, we're happy to hear you enjoyed the backyard! We want our guests to rest easy when they stay with us, and we apologize if you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - As is standard in the vacation rental industry, the homeowner provides a starter amount of toiletries and other essential supplies for our guests.
  - Generic products may be offered at times to accommodate all guest comfort and preferences. We apologize if the products provided did not fit your needs.
  - While the check-in time for this vacation home follows the hospitality industry standard, the local property manager is always happy to accommodate an early check-in if possible.
  - In this case, the previous guests were checking out the morning of your arrival, and the cleaning crew needed extra time to prepare the home for your stay.
  - Our management company ensures all amenities are working before every guest's arrival. We are sorry to hear you encountered some maintenance issues with the pool.
  - When notified, we immediately sent our pool maintenance company out and we haven't had any issues since.
  Thank you for taking the time to tell us about your experience. We appreciate your suggestions on areas of improvement. We hope to have the opportunity to host you again soon!

• Pool house

  5/5

  The only thing I was unsatisfied with was the pool . Pool was dirty hno supplies to clean it yourself with . The whole point of this house was for the pool and it was dirty

  *This review was originally posted on Vrbo

• Nice House

  3/5

  We enjoyed our stay but the house wasn’t very clean upon our arrival. The fridge was dirty with left over food residue. The TV room under couches had dust bunnies and trash that doesn’t develop over night. The tile downstairs was dirty and sticky. Pool had algae and was cloudy. PH levels were unsafe to swim as we test every rental with pool we get.

  I am a homeowner with a pool and know when it’s safe to swim or not to.