Pet-Friendly Vacation Rental Near Lake Belton

Reviews

• Sibling Gathering

  5/5

  First time using this app. The home was fantastic and the deer made it over the top! The owner left Corn feed to give the deer. The cities Belton and Temple outstanding. Quiet neighborhood and friendly neighbors. Thank you for a great weekend. Highly recommend this location.

  *This review was originally posted on Vrbo

• Poor Housekeeping

  2/5

  Upon arrival, bed in master room was not made, nor where there sheets for the bed. Bedding had been thrown on the floor. Bedding in downstairs bedroom looked like someone had slept in the bed and just made the bed back up. All the dirty linen from the previous guest had been left on the floor in the hall closet for us to see. The washer was also out, which we were not notified of until arrival on the property. Contacted host and they notified us someone would come and bring clean bedding and would get someone out to fix the washer. Bedding was not brought until the next day and washer was never fixed nor did we receive notification from host that it could not be fixed during our stay. This place has a lot of potential but management company needs some work with cleanliness of host site.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Ashley, your review is greatly appreciated, and we're thankful for your time sharing your experience. Upon reviewing your feedback, we've connected with the homeowner, who wanted to address a few points:
  - Thank you for choosing to stay in our Belton, Texas home and leaving a review. Guest feedback is crucial to the success of our vacation rental business. I deeply regret the inconveniences you faced during your stay and sincerely apologize for the shortcomings in our service.
  - The unmade beds and dirty linens are far below the standards we aim to uphold. I understand how frustrating it must have been to arrive and find these issues. While we did arrange for clean bedding to be delivered immediately, I apologize that it did not arrive until the next day.
  - The non-functional washer and our lack of timely communication about it were significant oversights on our part. I am truly sorry for the inconvenience this caused.
  - We take your feedback seriously. We've tightened protocols with our cleaning teams to prevent future issues. We're also improving how we communicate to promptly update guests about any potential issues and our resolution efforts.
  - Your experience is not reflective of the level of service we strive to provide, and we are committed to making the necessary improvements.
  
  If there is anything more we can do to address your concerns, please do not hesitate to contact us directly.

• It was ok...

  3/5

  This house has potential but it needed work. The floors had not been mopped, you could see that they were dirty when the light hit them. There was laundry left in both the washer and dryer. There was dishes left in the drying rack. The coffee pot did not work. I did not feel that the dishes that were put up were very clean. The ceiling fan in the upstairs bedroom was broke. The shower head in the upstairs bathroom had so much hard water build up on it. There were lightbulbs that needed replacing. The toilet seat in the downstairs bathroom was broke. The handle in the downstairs shower came off. The bedroom door downstairs would not close all the way. I got the feeling that this house is being remolded but not finished yet. I was also a little grossed out when we were getting ready to leave and taking the sheets off the bed to find that the pillows were stained. Over all it was ok but I would not book again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner’s Response: “Hi Lauren, thanks for taking the time to provide detailed feedback about your recent stay. We are sincerely sorry to hear that your experience did not meet your expectations, and we deeply regret the issues you encountered.
  
  Please know that we take your concerns very seriously. Cleanliness and comfort are top priorities for us, and it is clear from your review that we fell short in several areas. We apologize for the oversight. This is not up to our usual standards, and we will ensure that our cleaning team is more thorough in the future.
  
  We are indeed in the process of remodeling and improving the house, and your feedback helps us identify areas that need immediate attention. While we understand that your experience was not satisfactory, we hope you might consider giving us another chance in the future to provide you with a better stay.”

• Kitchen had issues

  3/5

  The house was clean. The beds were great. The door for downstairs bedroom did not shut. Upstairs bedroom had blade missing from ceiling fan.The kitchen had some issues. The faucet was not attached correctly so you got a shower every time you used it. Coffee pot did not work. There were no kitchen towels. Not enough silverware. Ice maker and water did not workThe faucet in downstairs bathroom came off. The deer were the bright spot but we did not have corn to feed them.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Ellen, we're very sorry that you did not enjoy your stay at this home. We have shared your comments with the homeowner, so we can work together to make the stay better for the next guests. Thank you for letting us know.

• Nice size home

  2/5

  The house was a bit disappointing in cleanliness. It was very hot upon arrival and it took way into the night to cool off comfortably. The kitchen cabinets were a mess and there was a drawer missing a bottom. The microwave was not useable due to filth and the utility room was nasty with dirty towels on the floor. And I do not think 1 towel per person for a 3 night stay is sufficient. I think with attention this could be a lovely place to stay. The beds had sheets on them only. I found the master bedroom comforter thrown in the closet floor. The house also has a strange odor. I also think bean bags are not a great alternative for furniture, they are difficult to get to get in and out of.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Paula. We strive to provide all of our guests with a 5-star experience and sincerely apologize that your stay fell short of expectations. We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right - the local contact would have been happy to assist with any of these issues. That being said, we plan on looking into each and every one of your concerns to ensure that future guests do not share your experience. Thanks for your valuable feedback!