'Cove Life at Tellico Lake' Cabin w/ Hot Tub, Dock

Reviews

• Home in need of some serious TLC

  2/5

  The front door was clearly broken and repaired poorly- it requires great deal of effort to align the deadbolt for locking/unlocking.

  The place is musty and dirty- there's a solid 1/4 inch of dust on the wood ledges and spiderwebs hanging from the ceilings, and there are several dehumidifiers working at capacity. The carpets show visible stains- even the throw rugs in the bathroom that could easily be tossed- I don't understand why they would leave them there?? The towels had a sour smell mixed with heavy perfume scent to them- like they were left in the washer too long and then sprayed with perfume to cover the mustiness.This place desperately needs a deep clean.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Nicole, we’re sorry to hear that your stay did not meet your expectations. After reviewing your feedback, we followed up with the homeowner, who would like to share the following:
  
  -The front door is equipped with an electronic lock, and the next guest did not experience any issues with it upon check-in. Occasionally, guests may need some assistance with operating the electronic lock, but the door itself was fully functional and did not require any repairs.
  
  -We have not received any prior complaints about mustiness in the home. The property is thoroughly cleaned after each stay, and a deep clean is scheduled every other month to maintain high standards. As the homeowner, we offered to send the cleaning team over to address any concerns, but the offer was declined.
  
  -The towels are laundered with Tide detergent, and there are no added perfumes. We made an offer to send someone to address any concerns and ensure the towels met your expectations, but unfortunately, the assistance was declined. We are always eager to resolve any issues promptly and ensure that our guests have a comfortable stay.
  
  -Upon check-out, the throw rugs were inspected, and any stains found appeared to be recent and attributable to your stay. The rugs are regularly checked and replaced as needed. When cleanliness concerns arise, we ask that guests provide proof or confirmation of the issue so we can promptly address and resolve it.
  
  Thank you for taking the time to leave your review. We appreciate your feedback!

• Ok

  3/5

  Nice cabin

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Rebecca, thank you for sharing your feedback. If there’s anything we can do to enhance the guest experience, please don’t hesitate to let us know—we’re always open to guest feedback and eager to improve!"

• Review

  4/5

  Property was nice. Lots of traffic in and out of shared driveway. Large trailer was parked outside of kitchen window. Weather wasn’t great and the water was very muddy from remnants of Helene.

  *This review was originally posted on Vrbo

• Beautiful home that needs better care

  3/5

  First of all the home is beautiful and cozy. Was easy to add 2 days for earlier arrival. Home needs better cleaning service to make owner aware of problems. Many lights had no light bulbs or bulbs that had blown out. Thank goodness there were extra bulbs in the cabinets but should not have to add or change light bulbs in order to see. Many of family are coffee drinkers and a one cup Kuriege is not sufficient. Bought a 10 cup and left it there when we left. Hope that resolves that problem for others in the future, some of the washcloths had sour smells when wet. Maybe washed and not dried totally when put away. The front door did not lock when we went out. Notified the contact and followed their instructions but still wouldn’t work. Did not like leaving the home unlocked. Only time it would lock was when I could turn the lock from the inside. Son did not get to use the boat sli. As the ramp is very very steep and damaged his trailer trying to get to the water. Really needed a 4 wheel drive truck to get the boat in the water. Don’t get me wrong we had a wonderful time. Just some inconveniences.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Linda, we shared your review with the homeowner, who would like to provide the following response:
  -We addressed the concerns regarding the lock during the guests' stay, and can confirm that it is functioning as intended, with no issues reported by other guests.
  -Regarding the Keurig, the guest did not mention any problems during their stay. There are a couple of Keurig machines in the kitchen that could have been used, rather than purchasing a new one. During our conversations, the guest also did not raise any other issues they mentioned in their review.
  -As for the boat ramps, there are several in the area, with detailed directions available on the refrigerator. Previous guests have used the boat ramps without any issues, and the guest did not communicate any concerns at the time.
  -Similarly, the concern about the light bulbs was not mentioned during the stay. Upon inspection, we did not find any blown bulbs, and we only kept a few spares in the house. To ensure we address any future issues promptly, we have instructed the cleaning team to inform us of any bulb replacements needed.
  We strive to ensure an exceptional stay for all our guests and look forward to welcoming many more satisfied guests, as reflected in our numerous 5-star reviews.

• Our stay

  4/5

  The house was absolutely amazing and had a beautiful view. It was perfect for my little family. Unfortunately the neighbors were partying the entire time all hours of the night. Peeling out of the driveway waking us up several times. Screaming and yelling at each other. I other.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Thank you for your feedback about your stay at the house. I sincerely apologize for the issue you experienced and want to assure you that I’m actively working on resolving it. I appreciate your understanding and patience.”