A Beautiful View' Cabin: Game Room & Hot Tub

Reviews

• Spring Break Getaway

  5/5

  Great cabin that was the perfect size for our group. Everyone had their own space to escape too and the living room was perfect for our games nights. We even had a bear saunter up and around the cabin! The gravel road to the cabin is a little scary since it’s one lane and needs some potholes filled. Otherwise it was a fantastic trip.

  *This review was originally posted on Vrbo

• Would be worth the money if they did a lot of small maintenance items that are needed.

  2/5

  The pictures make the place look bigger but it was still roomy for all of us. Not a big deal. It is in need of major maintenance on small things. Half the lights didn’t work, found lots of broken stuff, found someone’s dirty socks under our bed, honestly it looks like there hasn’t been a cleaning or maintenance crew there in quite some time. There were lots of small things that were just inconvenient issues, no remote for tv in the pool table room, half the stuff wasn’t plugged in or were missing items, the dart boards didn’t have any darts, etc. The major issue I have though, the walk in shower has MOLD on the walls. I couldn’t tell though since the light in the shower wouldn’t work. I heard my husband gag when he found it, by sticking his hand in it not knowing. Also, the shower is literally right in front of the bed, so unless that’s your thing, there is zero privacy in that bedroom. I plan on getting ahold of the host to let them know about the issues we found but I want to let this platform know as well. I rated check in, and communication 3 stars because I didn’t get try to get ahold of anyone while there since we were only there for 2 nights and only spent a few hours there in the evenings. But if I were to want to be there for more than a few hours then I would’ve been on the phone to get stuff taken care of.

  *This review was originally posted on Vrbo

  Manager's Response:

  Chelsey, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following:
  -Our listings are carefully built to reflect our properties and square footage in an accurate light and we use professional photos so guests have an idea of what to expect.
  -We take great pride in the standards of cleanliness and service that we provide for our guests. So it is very unfortunate that these out-of-the-ordinary events occurred during your visit. We wish you would have reached out to us during your stay. We would've been more than happy to send our cleaning team to address your concerns to make your stay most comfortable. We'll share your feedback with our cleaning crew to ensure all efforts are consistent and thorough. We have plans to refresh the cabin in the upcoming months.
  -We can confirm there are remotes for every TV within the home and we will have our cleaning team check the dartboard accessories for items that may need to be replaced.
  -We have never experienced issues with mold in the rental. Because Sevierville receives a lot of rainfall during parts of the year, we go to great lengths to ensure the rental is mold-free.
  -We take the accuracy of our listings seriously and strive to be transparent with our guests. We would have been more than happy to walk you through the exact layout of the home had you inquired during the booking process.
  -We encourage guests to reach out to their guest contact while they are in residence with any issues so that they can address any concerns quickly for a most comfortable stay. Without notifying the local team, we weren't able to act on your concern and resolve any issue promptly.
  
  We are committed to learning from every guest experience and continuously improving the service we provide. Thank you for letting us know of your concerns.

• Sorry, not worth the money charged.

  2/5

  We had issues as soon as we arrived at the property. It was a rainy weekend. We tracked in dirt and leaves but we were unable to find a broom to clean up our mess. I called our host and they did not answer. They didn't have a voice-mail either so I wasn't able to leave a message. I decided to sent an email but I never received a response. The cabins description says it will sleep 10, however, the dining table only seats 4. The water pressure was less than adequate. We discovered a leaking water line outside between the well and the cabin. Which was running across the parking area and along the foundation if the cabin. There was a hole in top floor bedroom between the floor boards, looking into the bedroom below. Pool table in lower level in desperate need of repair, leveling, and broken pool sticks. Main level bath tub faucet needs replaced/repaired. Shower head and tub head full of calcium build up. Which only provided a dribble of water. Upper lever shower need repair to the door latch. Door will not stay completely closed, which causes water to leak on the floor. Could result into major water issues.

  Good notes, beds were in good shape. All bed sheets, blankets etc were clean and neat. Towels, and wash cloths were clean. Dishes, cups, cutlery etc were clean. Sofas on main level were comfortable. TV's all work as they should with plenty of viewing options. Netflix, etc. Heat and AC worked correctly.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Shelley, thank you for taking the time to share your review. We greatly appreciate your feedback, and we would like to share some insights from the homeowner:
  -We're delighted to learn that you found the comfort of the home and amenities enjoyable.
  -We've recently identified and swiftly repaired the leaking well line. Regarding the availability of a broom in the cabin, our local host has assured us of submitting pictures to showcase its presence.
  -Concerning the pool table, it underwent leveling and repairs within the last six months due to a guest-induced issue. Additionally, the pool sticks were replaced during that maintenance, as verified by our cleaner's images indicating the use of non-broken sticks.
  -The main floor tub faucet has been replaced, and plans are underway for the replacement of shower heads. It's believed that the well leak might have contributed to the water pressure issues, which have since been resolved. Additionally, we were unaware of the shower door concern, and we're addressing it promptly upon receiving this feedback.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Not very clean

  3/5

  Pictures of property were not accurate. The outward appearance was as if it was run down. Inside was very dirty, cobweb's were hanging everywhere. The front door had trash swept up behind it. The outside chairs were damaged and some were even thrown over the balcony. In the game room down stairs there were a pair of women's underwear hanging on the dart board. I also have pictures of the findings that I have mentioned.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mark, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We do have high standards of hospitality. We understand how important communication is to our guests. We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to provide feedback on your stay so we can continue to enhance the guest experience.
  - The cleaning crew takes pride in making sure that the property is cleaned upon your arrival. If you had concerns about the cleanliness, bringing it to our attention during your stay would have helped resolve the issue.
  - We’re sorry to hear that the wind blew over the deck chairs. We wish you would have reached out to us during your stay. We would've been more than happy to send our cleaning crew to address your concerns and make your stay more comfortable.
  - While we do regret our home was not up to your expectations, we are happy to share that no issues were reported by our most recent guests.
  - We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay. Thanks for letting us know about your experience!

• Worst vacation cabin ever

  1/5

  Worst vacation cabin we have ever had,water wasn’t working when we got there,finally after a few hours we had enough water to get bye,the cabin was very dirty windows looked like they haven’t been cleaned in months,musky smell throughout cabin,hardly anything to cook with,could never get hold of our guest guy tryed for 2 months,tryed talking to evolve for a mother cabin they never got back to us.STAY AWAY FROM ANYTHING EVOLVE has anything to do with rentals our vacation plans WORST trip eve.

  Manager's Response:

  Hi Douglas, This is Evolve, and we'd like to extend our sincere apologies if you found our communication lacking. In response to your request for an early check-in on August 17th, we promptly informed you that such a decision is made by the owner, who manages the cleaning schedule. Please understand that the owner can confirm early check-ins only a few days before your arrival. We were delighted to learn that the owner could accommodate your request successfully. Your satisfaction is our priority, and we're here to assist in any way we can. Additionally, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We genuinely appreciate your choice to stay in our Sevierville, Tennessee home and for taking the time to share your review. Guest feedback holds immense significance in ensuring the success of our vacation rental business. It deeply saddens me to learn about the challenges you faced during your stay at our vacation cabin. Your input is invaluable to us, and we are dedicated to addressing it with the utmost seriousness.
  - Regarding the water problem, our local host confirmed that the water was working upon your arrival. We reacted swiftly to address your concern. Our host went back to the house after news of the water issue, and we had a plumber scheduled to come out at 5:00 p.m. the same day. We regret any confusion and the issues you were experiencing.
  - We hold our cabin's cleanliness in high regard, and your description doesn't match our typical standards. Our dedicated housekeeper diligently maintains the property, documenting their work with photos after each cleaning to ensure it's ready for our guests. We sincerely apologize if there were any oversights during your stay.
  
  Your feedback is valuable, and we are continuously improving our services.