Modern & Pet-Friendly Home: 3 Mi to Dtwn Knoxville

Reviews

• Knoxville

  3/5

  The property was close to campus and our activities. This was a great feature. The beds were comfortable, but I was glad we brought our own blankets. That being said there were many vacated and boarded up homes close to the property. The homes on both sides were very questionable. There was what appeared to be an abandoned van sitting almost in front of the property during our entire stay.

  The bedding and linens need updated. Worn sheets with a patch on one sheet in the master. The towels were very thin and many had bleach spots and stains.

  The dishwasher was full upon arrival and there was only a

  consumer carry out bag with dried up soap available. We did not use any dishes or the dishwasher.

  There was no toaster available. I guess some people would have liked the rice cooker. We would have preferred a toaster and a Kurig.

  The lockbox was located over an outdoor light and was difficult to use.

  I feel the cleaning fee was excessive when we had to strip beds and pile up towels and take out the trash. I put the trash can to the curb one day because I noticed the other

  neighbors had theirs out. Luckily, it was emptied.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dawn, we shared your review with the homeowner, who provided the following response:
  
  -Extra blankets and towels were available and stored in the cabinet or dresser drawers for your convenience. We regret if their location was unclear during your stay and will ensure future guests are better informed.
  
  -Regarding the neighboring homes, they are privately owned and beyond our control, so any renovations or changes to those properties are not something we can influence.
  
  -Regarding the vehicle that was parked, it was located on the street, which is not part of the property itself. As the owners, we cannot assume that a car parked on the street is abandoned, as public street parking is beyond our jurisdiction and used by various individuals.
  
  -Moreover, the lockbox is placed in a secure location to ensure it remains discreet and protected from public view. This is done with the utmost consideration for the safety and security of both our guests and the property. By keeping the lockbox out of sight, we help safeguard access and maintain a secure environment for everyone.
  
  Thank you for sharing your feedback!

• Short distance from campus

  4/5

  House is very clean and recently remodeled. Not sure it was complete. House and location suited our needs very well. The distance from campus was great. Neighborhood wasn’t what we expected. Communication with host was awful.

  *This review was originally posted on Vrbo

• DO NOT BOOK THIS PLACE ! Very Sketchy

  1/5

  Highly do not recommend booking this place. It is located in a very sketchy part of town, surrounded by nothing but abandoned homes. We arrived to random pieces of trash located all over the home, Urine on the bathroom floors, random half used men’s care items, half hung curtains, random food left behind, trash from previous stay , and half made beds that looked like they were slept in. We ended up getting a hotel downtown as that was safer and way less than the total of this property. We lost our money which is fine I guess. I’m 100% surprised this property is allowed on Vrbo, or any other site. Communication with owners was not timely. Customer service said this property was cleaned to its standard… not at all. They need a new cleaning service asap! I’ve stayed at a lot of Vrbos and this was by far the worst experience I’ve ever had. Save your money and just stay at a hotel HORRIBLE!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jasanay, we’re sorry to hear that your stay didn’t meet your expectations, and we truly appreciate you bringing these concerns to our attention. After sharing your feedback with the homeowner, they’d like to address the following:
  - Thank you for your feedback. I take all guest concerns seriously and strive to ensure that every stay meets high standards of cleanliness and comfort.
  - After reviewing your claims, my cleaning team and I conducted a thorough investigation, supported by video and photo documentation, which confirmed that the property was cleaned and prepared properly prior to your arrival.
  - While I understand that location preferences vary, I want to assure future guests that the property is accurately represented in the listing. It’s unfortunate that you chose not to stay and instead opted for alternative accommodations.
  - As for communication, I regret that you felt our response time was lacking. I aim to be as timely and responsive as possible, and I’ll continue working to improve in this area.
  Thanks for letting us know about your stay!

• House was nice but neighboring houses were questionable.

  3/5

  House was updated but neighborhood was sketchy. No plates, glasses, bowls or coffee mugs so drinking coffee was a challenge. House served its purpose but probably wouldn’t stay again. I like to wake up and take a walk but wouldn’t feel safe in this area.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kate, we shared your review with the homeowner, who would like to respond with the following:
  -We want to assure you that the property is fully stocked with plates and glasses, as indicated in the listing among our provided amenities. We would have been more than happy to assist with anything you needed had you reached out, and our guest contact is always readily available to address any questions or concerns throughout your stay.
  -The guest mentioned an "updated home," but to clarify, it is a modern building designed with contemporary features.
  -As for the neighborhood, it is a growing, diverse community, and while we don’t control its development, it is considered a safe and welcoming area.
  Thank you for taking the time to leave your review!

• Temporary

  4/5

  Great place, comfortable and quiet

  *This review was originally posted on Vrbo