Spacious Brimstone Cabin w/ Hot Tub!

Reviews

• complete teardown

  1/5

  we had to fix a leaky shower upstairs that leaked through the ceiling . We had to fix the sink in the kitchen that was leaking into the floor.. we had to fix two doors I will not be back to this location.

  *This review was originally posted on Vrbo

• BEWARE !!!! STAY AWAY!!!!

  1/5

  This was by FAR the worst experience I have ever had with any rental or hotel. The cabin was ok from the outside but the real nightmare started when you walked in the door. Everything looked pieced together and appeared to be huge safety and fire hazards all around.The downstairs to the basement, or the dungeon as we called it were AWFUL. From basement to the top floor loft EVERYTHING was covered in dog hair. All of the sheets in the cabin were filthy with one sets having greasy stains along with dog hair that smelt of body odor. The bed on the first floor had fallen apart and there was no support in the middle so you sunk in like an huge crater leaving my husband no choice but to fix it in order to sleep. The downstairs floors creaked so bad that if you walked in the middle of the night it woke everyone up. Also such an awkward layout, and nothing like the photos we saw when we booked. Now on to the upstairs “loft.” You have to walk up some make shift stairs then walk over a make shift walk way to get to the loft which moves and looks like it’s going to fall at any time. The bathroom in the loft stank so bad of urine. The upstairs shower also leaked water right over the stove preventing anyone from using the kitchen sink or stove to cook. The pipes under the kitchen sink weren’t even connected so water literally just went everywhere. None of the light switches worked like they should. Management stated the owner was aware of all of it so obviously just did not care.

  *This review was originally posted on Vrbo

  Manager's Response:

  Anna, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  We sincerely apologize for the issues you experienced during your stay. We encourage guests to reach out with any concerns while in residence so we have the opportunity to make things right - the local contact would have been happy to assist with any of these issues. That being said, we hope the partial refund granted helped make up for the inconvenience you felt, and apologize again for the difficulties you faced. We've coached our cleaning crew to ensure all efforts are consistent and thorough to ensure these issues do not recur for future travelers.
  
  While we do regret our home was not up to your expectations, we are happy to report that no issues were reported by the guests who stayed the following weekend. We are dedicated to ensuring a welcoming and comfortable environment for all our guests and will continue to do all we can to provide the best possible stay!

• Helenwood Tn.

  4/5

  Access to brimstone was great from this property only a couple mile ride into the park. The size of the house fit our groups needs but I would recommend hand showers for the upstairs & basement showers, a light over the stove would be nice & maybe newer mattresses. We would stay there again.

  *This review was originally posted on Vrbo

• what

  4/5

  The property was good in a good location for our trip. Upstairs shower leaked into kitchen, and we were not able to use it so a little inconvenient.

  *This review was originally posted on Vrbo

• House pictures are deceiving

  1/5

  House had a musty smell. There was ants around the sink. The ceiling was about the fallen in the basement. The electrical outlets are hanging out of the wall. Looks like someone tried to do repair and had no handyman skills , the person who cleans house did a poor job , there was trash and beer cans laying around property, hot tub was not hot and was very dirty . I wouldn’t waste my money staying at this house again .

  *This review was originally posted on Vrbo