Cordova Home w/ Pool Table, 17 Mi to Memphis Zoo!

Reviews

• Missing supplies & damages

  2/5

  The property was a decent home but there were many cosmetic damages including a cracked window, holes in doors and broken blinds. The cleanliness was lacking as we found quite a bit of trash left on floors, in vases etc, hair left in showers and dirty mirrors. The stovetop was cracked/broken so we didn't feel comfortable using it. We had to ask Derrick to get us trash bags (there was only 1 extra), as well as dish washer soap (none was provided when we arrived). While it met our needs, with the price of the rental, we expected a little better than what it was. Also take extra TP and towels as there was only 1 extra roll per bathroom and 4 towels per bathroom. There were 12 in our party. Kids slept on the floor and my aunt on a couch. It's not truly meant for more than 8 guest unless everyone is ok with sharing a bed.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Tracy, thank you for sharing your feedback. The homeowner would like to address the concerns you mentioned:
  - We weren’t made aware of the cosmetic damages or cleanliness concerns during your stay. Had they been brought to our attention, we would have promptly sent our cleaners or contractors to address these issues.
  - When notified about the lack of dishwasher pods and extra trash bags, we ensured those items were delivered within two hours. Additionally, dishwashing liquid and a functional sink were available for your use.
  - The home was stocked with 8 full rolls of toilet paper, 2 large rolls of paper towels, and 16 towels, with a functional washroom and detergent provided for laundering as needed.
  - The home has 5 bedrooms and additional sleeping spaces, as listed, accommodating up to 12 guests based on the available beds and sleeping areas.
  Thank you again for your feedback. It helps us continue to provide a better guest experience.

• Not good experience

  1/5

  No kitchen cutlery for the number of people booked. Not enough plates to cover the number of people booked. Bad smell and more already documented sent to you alreadydocumented

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dianne, thank you for your feedback. We regret that your experience did not meet expectations and would like to address a few points:
  
  - Kitchen Supplies: Our kitchen is equipped with cutlery and plates to accommodate the number of guests our home is designed for. We offered to provide additional items or assist in locating anything you needed during your stay, but the offer was declined.
  
  - Communication: We made several attempts to address your concerns and provide solutions in a timely manner. We value open communication and strive to resolve any issues that arise during a guest’s stay.
  
  - Smell and Additional Concerns: We take all feedback seriously and will review your concerns with our team to ensure everything is thoroughly addressed.
  
  We are committed to providing an excellent experience for all our guests and appreciate constructive feedback to help us improve.

• Cordova Home

  4/5

  Great location, close to everything and very safe neighborhood. House was large enough for our party of 8. It would sleep 9 comfortably (4 couples and 1 single). Our property manager Derrick was terrific!

  The house showed its age with cracks in the stovetop, master walls, etc, but was was sufficient for a decent rental. Cleaning crew needs to do a thorough cleaning, it was very dusty and you had to be careful where you put your clothes so they didnt pick up the dust. Unfortunately, the heater downstairs wasnt working when we got there and we froze our butts of the first night, but Derrick offered to bring us blankets and space heaters which we declined only because my family already brought them over for us or I would have taken him up on the offer! I will say having Derrick as our prop manager was the BEST part of the stay because he was easy to get ahold of, adjusted the house temp to where we needed it on a daily basis and was helpful about all our other needs - we truly appreciated this!!! Thank you very much Derrick!

  *This review was originally posted on Vrbo

• Memphis-Review

  4/5

  Everything was clean and nice, host was very professional and was easy to access for any concerns. The only drawback was that we couldn’t get the dryer to work properly but it was a huge deal. Overall, the property and host is highly recommended.

  *This review was originally posted on Vrbo

• Memphis-Review

  4/5

  Everything was clean and nice, host was very professional and was easy to access for any concerns. The only drawback was that we couldn’t get the dryer to work properly but it was a huge deal. Overall, the property and host is highly recommended.