Hilltop Luquillo Home - 5 Mi to El Yunque Frst

Reviews

• 1/5

  Pictures were deceiving. Did not look as new/nice as the listing did. The property was dirty, dusty, with lots of cobwebs inside. It didn’t seem like anyone looked after it. We got in late and had to clean which was very frustrating and disappointing. The fridge was disgusting and broken. So we couldn’t put food in it until we cleaned it out, which again, who wants to do that on vacation. The trash can was also broken. the window downstairs was broken so it wouldn’t close and many others didn’t work as well, allowing roaches and whatever bugs to get in which we understand bugs in forest area but if that window was fixed it would lessen it. The washing machine and dryer were broken, we thought we’d be able to wash clothes and nope. Thankfully there was plenty of cleaning household products to use. The driveway is terrible and on a slant, which they mentioned was steep but the car could not get up it so we were hiking back and forth (not a huge deal) just not convenient at all especially while carrying items or for elderly like my grandmother, and it was not lit up at all so very hard to see. It did have plenty of beds and pullouts to sleep on and the AC upstairs/down worked well. Needs a lot of care, upgrades maintenance and could be a five-star.

  *This review was originally posted on Vrbo

• Amazing

  5/5

  Such a great location, and very accommodating, spacious and homie. Would definitely stay here again.

  *This review was originally posted on Vrbo

• What an Adventure!

  4/5

  I am very thankful to have been at this property during Hurricane Fiona! It is sturdy and stood up well against the gale-force winds and rain. As mentioned in another review, the downstairs did flood because of the rain, but Jason, the caretaker next door, was able to quickly come by and shopvac the water out. I appreciated how quickly both Jen and the Evolve team reached out to us to make sure we were safe and secure. The upper floor was perfect for my small family. We had plenty of sleeping options and having meals together at the table was a plus. There were card and board games to keep us entertained while the power was off which was super helpful for distracting us from the issues around us.There's not much you can do about it, but be ready to wake up at 4am with the chorus of roosters in the neighborhood. There's a flock on the property and they are loud! But they're also fun to watch. A couple dozen chicks were hatched while we were there!Once it was ok to get out and about, we found the location to be perfect for heading either across the north or east shores easily. Walmart and lots of other retail is only a mile away and there are tons of places to eat nearby. If you're ok with mountain instead of ocean views, this quiet, working class neighborhood is a great respite.

  *This review was originally posted on Vrbo

• Mountain retreat

  5/5

  This place exceeded our expectations. The house accommodated our family. The the deck area in the back yard was perfect for barbecuing during the day and star gazing at night. The location was perfect for us as well since it was in a nice barrio secluded from the noise of the city but a short drive to the Kioskos in Luquillo.

  *This review was originally posted on Vrbo

• Not a great experience

  1/5

  House is beautiful, but definitely needs upgrades-mainly downstairs. Bathtub needs a GOOD cleaning & regrouting. I showered with flip flops on. Had to put several ant traps because of the amount of ants invading the kitchenette area. Leakage of water was the worst. There was a hole on wall near washer/ dryer that caused the entire downstairs to flood when it rained. Also had water coming in thru the sliding doors, the sink & the closet. Not exciting having to take away from your vaca to sweep out ATLEAST an inch of water out. When called the maintenance person, was told nothing could be done until it stopped raining, just to find out afterward that he was right next door. Still nothing was done. Management company called & said someone would be coming by the following day to fix the issue- NOONE ever came nor called. Next day after finally drying out floor, woke up to another poodle of water near sink in which my son slipped & fell on. Reported this to mgmt whom I got a call from stating they were investigating the issue & would send me an email. Already back home & haven't heard a peep from anyone. The night before check out the screw from toilet tank broke off & once again ANOTHER water mess. Called maintenance several times- no answer. Called next # which happened to be the owner Jen. I explained all situations occurred which she basically brushed off & not a single apology for any of it. Sent someone to "fix" the problem, except whom she sent was the landscaper who didn't have the correct tools to do anything about it. At this point I had enough, called Jen back and because she didn't like what I had to say - hung up the phone on me. Never again!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Karla, we want to make vacation rental easy for everyone, and we're sorry that you experienced some issues during your stay. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - There was a tropical storm that came through the island during your stay that caused significant damage to the community. We sincerely apologize that it impacted your stay.
  - The hole in the laundry room was for a dryer vent and may have gotten knocked out during the storm. As mentioned, this was unable to be fixed until after the storm had died down. We called multiple members of our maintenance team when you reached out with these concerns, but had a hard time getting help during the storm since many roads were impassable and our maintenance team was dealing with flooding in their own homes as well.
  - The toilet had been perfectly functional ahead of your check-in and has since been resolved.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!