Large Deck & Yard: Family Home in East Stroudsburg

Reviews

• 5/5

• Plenty of Beds, Great Location for Us

  5/5

  House was perfect for our weekend getaway. Plenty of beds, house was clean, and in a great location for the activities we had planned. Backyard was great for lunch. Went canoeing on the DE River, played pickleball at TLC Park, dined in East Stroudsburg, and hiked at Worthington Park on way home. Was so busy that we never got a chance to use the game room which looked like it would've been fun. Highly recommend this secluded house.

  *This review was originally posted on Vrbo

• 5/5

• Pocono house

  3/5

  The house was a good size for our group. Needs upgrades and maintenance. Mattresses were uncomfortable. Needs to be cleaned better. Carpet was stained, barbecue was supper dirty, oven was dirty, coffee machine had mold in it, return air vents are full of dust. Check in was super easy .

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Vicki, we truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address the following:
  -This is the first time we've received feedback about the house being outdated or the mattress being uncomfortable. We strive to provide a comfortable and welcoming environment for all our guests, and we sincerely apologize if your experience fell short of these expectations.
  -Our cleaning team is dedicated to maintaining the highest standards, and as the owner, I have personally inspected their work on many occasions to ensure quality. Although I couldn't personally verify the specific cleaning prior to your stay, I have shared your comments with the team for further review. We are committed to addressing any areas that may need improvement to ensure all guests have the best possible experience.
  Thank you for taking the time to leave your review. We truly appreciate your feedback!

• 2nd Stay

  3/5

  This our 2nd stay at this location. Last year's stay was great, however, this time we were not able to reach the contact. We had a few issues, but they did not answer my call, nor did they call me back. Very unprofessional.

  Manager's Response:

  Hi Angel, we apologize that your recent stay didn't meet your expectations, and we appreciate you bringing this to our attention. After sending your feedback to the homeowner, they’d like to share the following:
  - Thank you for choosing to stay in our East Stroudsburg, Pennsylvania home and leaving a review, as guest feedback is vitally important to us and the success of our vacation rental business.
  - We're sorry to hear that you couldn't reach our guest contact during your stay. Both ourselves and Evolve have confirmed that no calls or messages were received, but we understand how frustrating this must have been for you.
  - We'll ensure that our contact information is easily accessible and double-check our communication systems to prevent any similar issues in the future.
  - We value your loyalty and are committed to providing a seamless experience for all our guests.
  
  Thank you for your feedback. We hope to have the opportunity to host you again and provide the 5-star experience you had during your first stay.