Luxurious Newport Estate w/ Spa & Lighthouse Views

Reviews

• Perfect House

  5/5

  We had a great time in this Newport area house. The accommodations were perfect for our extended family and friends, ages 6-76. We had plenty of comfortable beds and the kitchen(s) were well stocked with everything we needed. The kids enjoyed the pool table, ping pong and walking down to explore tide pools during low tide. Everyone enjoyed the amazing views and the hot tub! Thank you, we hope to return soon.

  *This review was originally posted on Vrbo

• House was tidy, not at all clean as it should have been.

  3/5

  My organization leaders and I stayed in what visually, from photos, was the most beautiful home for our retreat. We were excited when we walked through the door to find that the photos didn't do the rental justice; it was just stunning. However, when we got into our designated rooms and had to use the bathrooms, we noticed all of the following issues.While the rental manager was very prompt to respond to our needs on the day of our check-in, allowing us to enter early at 1 PM instead of the usual 4 PM, we encountered significant problems that overshadowed our initial excitement.To start, we discovered food remnants in two of the beds, which was not only unappealing but also concerning. The sheets appeared to be used and dirty, yet they were deceptively made up to look fresh, suggesting a lack of attention to hygiene. One particularly alarming find was a half-eaten hamburger tucked under another bed, which highlighted the negligence in cleaning practices.Additionally, one of the beds contained glitter, hair, and bobby pins, making it clear that it had not been thoroughly cleaned. In the kitchen, the situation was equally disturbing. The first five plates we checked in the cupboard had dried, hardened food stuck to them. Almost all of the forks and knives were similarly contaminated with remnants of food.On top of the cleanliness issues, there were significant safety concerns. The kitchen window screen was broken off and dangling on the blinds (there is more).

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mandi, we appreciate your feedback and are glad you found the home visually stunning. However, we’re sorry to hear that cleanliness fell short of expectations during your stay.
  - The pre-stay inspection did not reveal these issues, but we take your concerns seriously and have addressed them with the cleaning team.
  - Unfortunately, the lead cleaner was dealing with a family emergency on the day of cleaning, which may have impacted the usual high standards of service. While this isn’t an excuse, we sincerely regret any oversights.
  - Moving forward, extra measures will be taken to ensure thorough inspections so future guests have the spotless experience they expect.
  We appreciate your honest feedback and will use it to improve for future stays.
  Thanks for letting us know about your stay!

• 50th Birthday

  5/5

  Beautiful house with a beautiful view. Plenty of space for our large crowd. Only thing lacking is easy access to the beach.

  *This review was originally posted on Vrbo

• Lovely

  5/5

  This is our second experience at the house and it has been a good fit for our large family. Lots of room to spread out and lots of things to do. Great kitchen. Great views.

  *This review was originally posted on Vrbo

• Freezing Cold Stay

  3/5

  Our family rented this home from Thanksgiving Day thru the weekend. Age of our family was seniors 70 to an 18 mo old. When we arrived the house was freezing inside (about 54). We immediately turned the heat up and the 2 fireplaces on - after 1/2 hr the heat had not budged at all. We called the prop mgr and were told to give it another hour as it’s a big house. After an hour of freezing and having to sit in our cars to warm up we called again. He said he would be there in about an hour. By this time it was about 5pm. He came and after multiple attempts he could not fix the furnace and said it would have to wait until he could get someone the next day. He brought in 5 elec space heaters to “get by”. We had planned on eating at the house but it was so cold we couldn’t. After driving14 of us, trying to find a place open and could accommodate us on Thanksgiving we finally found a place to eat. No offer of compensation for either our meal or a hotel that night. When we got back to the house it was about 56 inside. We moved the space heaters into the bedrooms and found as many blankets as possible. The next morning we had to move the space heaters into the bathrooms to get warm. The main area of the house was about 58, so we left for both breakfast and until the furnace got fixed. To make this short, the furnace was not fixed until 6pm Friday and took until Sat morning to get warm.We lost 2 days use of the property. We basically had use of it Sat and left Sun morn. Beware!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Beth, we’re truly sorry for the inconvenience you experienced with the furnace during your stay. The homeowner shared that their team responded within an hour, provided six space heaters, worked late on Thanksgiving, and drove four hours the next day to repair the furnace, which was fully fixed by Friday evening. They also refunded two nights to help make up for the disruption. We appreciate your feedback and hope to host you again for a seamless stay in the future.