Cozy Upstate Studio w/ Walkill River Views!

Reviews

• Great place

  5/5

  In for weekend vacation. Place was as promised and more.

  *This review was originally posted on Vrbo

• Adorable spot.

  4/5

  The shower water didn’t get hot which is fine for a hot summer day. Not so much for a VERY cold day in the mountains. Super adorable little cabin down behind a main house. It’s right on the water but it says not to get in the water.

  *This review was originally posted on Vrbo

• Unresponsive Host & Overall Lack of Effort/Care

  1/5

  •No internet the whole time & bad phone reception (which wouldn’t be as big a deal if we had internet).•Took hours to get responses from host.•Put no effort into doing anything about internet until I contacted vrbo the 2nd day.•There was thick white residue & dead bugs in the electric kettle. I sent pictures to host and was completely disgusted. They said “we are terribly sorry your stay is not working for you…” (as if it was my problem & not theirs) & asked if I wanted to cancel my stay (midday on our last day).•The front picture on the listing is a lie. We had to search for the “deck with chairs by the water”. We found a rotting wooden platform behind 4 foot high weeds & completely surrounded by overgrowth. We would not have known it was there if we weren’t searching.•You have to park in a tiny driveway by the road & then lug all of your luggage, groceries, etc. downhill & down dangerous, uneven, makeshift steps with railroad ties sticking out all over.•Mini fridge has no freezer section (not a huge deal but would’ve been nice to know ahead of time, so we didn’t bring a pint of ice cream).•Biggest issue was a lack of effort or care from the host. Could not have cared less about fixing any of the issues & tried to turn it around on me instead of apologizing & trying to make it right. When I said I was extremely disappointed & would be leaving a bad review (which I’ve never done before), they offered me a 10% refund ($28). It was an insult to offer me that after all of the issues & all of the time I spent trying to get assistance when it was supposed to be a relaxing weekend away with my husband.•I wish I could include pictures in this review because I have pictures of everything.BEWARE. DO NOT RENT THIS PLACE.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Megan, the homeowners were disappointed to read your review, as they are accustomed to providing 5-star experiences, and would like to clarify the following: We take pride in ensuring the home is serviced professionally and prepared for our guests. We sincerely apologize for any internet disconnection that impacted your stay. Once we were made aware of the issue, our Property Manager addressed the concerns immediately. A recent storm in the area that occurred the day before your arrival had caused internet issues. Our Property Manager attempted to fix the issue but the service was out. In understanding your frustration with the inconvenience, we agreed to provide compensation. In regards to the kettle, it did not have dead bugs in it, there was just the hard water stain residue. To ensure efficiency, the Property Manager immediately replaced it. As the cabin is located in the countryside, it's designed as a getaway from the city - cell reception will be difficult to manage. On the listing and pre-stay email, it is clearly described that the cabin is down a long flight of brick stairs and people do have to take their luggage down. Thank you for sharing about your stay. Thank you for sharing about your stay. It saddens us when guests are not satisfied as we strive to provide a memorable experience for our guests. We do all we can to make the best possible stay and we look forward to this property hosting many satisfied guests.