Los Cerrillos Hillside Hacienda on 65 Acres!

Reviews

• Great place for business retreat.

  5/5

  Such a unique property.

  We do quarterly management retreats and we chose this place because it seemed unique and different than the places where we usually go, and indeed it was.

  This place has so much charm.

  I will say that it is a bit isolated and not a ton to do and the property is a bit lacking for games and activities, though upon my suggestion they went out and bought some yard games before our stay was even over for the next guests to enjoy.

  Otherwise it is a great place. It's not far from Santa Fe for activities and so quiet and relaxing.

  This is a great property for retreats for sure and definitely great communication with the owners/property managers and excellent service.

  *This review was originally posted on Vrbo

• Excellent place

  5/5

  Very pleasant stay!!!

  *This review was originally posted on Vrbo

• A little bit of paradise

  5/5

  The house was amazing and the property very picturesque! It was more then enough room for 11 of us! The group I was bringing are all close friends who have travelled many time together, and everyone raved about the house! I particularly loved the big table that fit us all! That is very hard to find! Also, all the king beds were a bonus for us! There was so many areas to sit around in, we loved it! If in Sante Fe again , I will definitely book this house again!

  *This review was originally posted on Vrbo

• Great place for a group stay

  5/5

  Wow, what a great place to stay! There were 13 of us, and we could not have found a better place to stay! The house was somewhat remotely located so it took some time to get to Sante Fe, but that suited us just fine! We couldn’t wait to come back to the “oasis”, and chill out together!

  Also, we found plenty of supplies that we needed since we arrived a little later! It was so authentically south western decor… and we loved that as well! Thank for allowing us to make many memories in your home!

• Beautiful remote area to get away from it all.

  3/5

  This was a buddy golf trip to play Paako Ridge with eight pretty affluent guys very used to very nice lodging. The home provided a great set up allowing each of the eight guys to have their own bedroom and ample space to socialize comfortably. I think some of our issues would have been solved with an in person check in to show us around the house and explain a few things. As an example we hand washed all dishes which took significant time because none of us knew how to use the commercial dishwasher. We didn't even find it until the trip was almost over. Some light switches were never found to turn on lights in different areas. There is a beautiful outdoor patio with stellar views but there was no furniture to sit on to be able to enjoy the patio. I thought this was really strange. The home was not very clean. It's large so that might be part of the issue. There were mice running around. I let them know and they set traps. I also understand being remote like this in a large home you are going to have critters to deal with. They also fixed the wi-fi issues promptly when notified it was down. Overall this was a good experience and the house provided a good set up for our trip but when you are paying $300 per night per guest I expected a little more than what I got.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jeffery, we're glad you enjoyed your stay here overall! We passed your feedback along to the homeowners, who were sorry to hear that their accommodations didn't meet your expectations. They would like to share this response:
  - To comply with our COVID-19 policies, we wanted to minimize exposure to both parties by allowing you to check in yourselves. Our property manager did call you in advance to make sure you had the door code and a contact phone number in case you had any questions.
  - The dishwasher is located in a separate room in the kitchen. There are explicit instructions for its use, which has never been a problem for other guests.
  - We do wish you had called us about the light switches; we would have been happy to help you find the ones you needed.
  - There is patio furniture on the other side of the wall of the courtyard. Getting a hold of your contact would have helped; however, we do understand your concern and will make a note to inform other guests to make it more clear.
  - We are sorry it did not meet your cleanliness expectations. We do pride ourselves on providing clean accommodations for guests and have never received a complaint before.
  - We truly regret that you encountered mice. Thank you for understanding that we are located in a remote area where this can happen and for informing us so that we could immediately address the issue. Again, this has never been a problem in the past, and we're sorry that you had to deal with this.
  - We do pride ourselves on providing clean, relaxing accommodations in a beautiful area at a reasonable price point. Our hacienda sleeps 32 guests in 9 bedrooms, so the price point is competitive with hotels in Santa Fe, but with more privacy and beautiful views.
  I would hope that if you were to stay with us again, or at any other vacation rental, that you would express any concerns or questions to your point-of-contact to ensure a better experience overall.