Angel Fire All-Season Escape: Walk to Ski & Trails

Reviews

• Dingy, unkempt property.

  1/5

  Other than a smooth check in service and prime location, this property is a surrealistic nightmare. As soon as we entered, there was a stale, stark, musk in the air. The smell was strong and unchanging. I even went out and bought air freshener, candles, Lysol... but nothing helped. Even after a hot shower I felt dirty in this property. It was impossible to relax. upon arrival the cooking pans were dirty and there were rat droppings in the corner of the master bedroom. The comforter in the master smelled really bad, and there was hair on the sheets. The home is cluttered and small, so it was nearly impossible to shake the dirty feel here. We ended up canceling the remainder of our stay after one night, and moved to another property which was so much cleaner and spacious for only a few dollars more. For such a high cleaning fee, you'd really expect this place to be in excellent sanitary condition.

  *This review was originally posted on Vrbo

  Manager's Response:

  We were very surprised and disappointed to read your review, as this does not reflect the experience we aim to provide our guests.
  
  Cleanliness is a top priority for us, and we take your concerns seriously. We have already reached out to our cleaning team for an immediate review of their practices, and if they are unable to meet our high standards moving forward, we will transition to a new cleaning contractor to ensure this does not happen again.
  
  Additionally, we wish you had reached out to us during your stay. We strive to address any issues promptly to make things right for our guests.
  
  Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We are committed to ensuring that every guest enjoys a clean and comfortable stay, and we will take every step necessary to prevent this from happening again.

• You get what you pay for.

  2/5

  We will not be staying here again. When there is people in the unit above the condo, it feels like they are going to fall through the ceiling. It is SO loud when they are walking around and shakes the whole unit. It’s very dark throughout the whole place and VERY tiny. Pots and pans looked like they were picked up out of a dumpster and there were no baggies or plastic containers to store cooked food in. There was carpet in the bathroom. The kids were so excited to have their own tv/dvd and Wii in their room only to find out that none of it even worked.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. One reason we love this condo is that it feels like a cozy retreat with easy access—just drive right up to the door. It also benefits from lots of natural light and only shares one wall with a neighboring unit.
  
  We haven’t personally experienced excessive noise from the upstairs unit, but we’ll reach out to address any concerns regarding future guest stays.
  
  We apologize that the Wii and TV setup in the kids' room weren’t functioning as expected. Our children have enjoyed it in the past, and we’ll ensure everything is checked for proper use going forward. We’ll also review the kitchen supplies to replace anything that doesn’t meet our standards. Your feedback is important to us, and we appreciate the opportunity to improve.

• Perfect!

  5/5

  This is our second year in a row to stay at this condo. We love the location and quaint decor. It is perfect for our little family. We plan to make it an annual trip and stay in this same location each time. We had minor issues pop up each stay and they were quick to respond to text and fix any issue. We couldn't be more pleased with our stay here.

  Manager's Response:

  Owner's response: Monica, Thank you for your 5-star review, we are so happy that you came back to visit our home. We appreciate that you enjoy our home and have decided to make it an annual trip.
  
  We're here for you when you need us and were happy to resolve the minor issues you had. We look forward to your next visit, stay safe, and see you next year!

• Quaint Mountainside Condo

  4/5

  Super cute and cozy condo just a short walk from the slopes. We loved it. The water in the bathroom sink wouldn't get warm. All in all, we loved it and would stay there again.

  Manager's Response:

  From the owner: "Thank you very much for taking the time to provide this feedback. We hope to host you again in the future."

• Old, dirty and loud condo that needs a lot of work

  2/5

  I don't like giving bad reviews, but this condo deserves it. I'm giving one star for the kitchen, it had all appliances and utensils you would need, and everything worked great. The living room couches are pretty comfortable.

  This condo is old, and needs a lot of repairs. I'll start at the front door. The screen door needs to be replaced, the screens are torn out of the frame, but the door frame is rotten, so it'll probably just break off by itself. The front door (and all the doors) are old, in bad shape, and stick really bad. The porch is okay, but the back of it is covered in mud, so you can't use it except by the parking lot.

  Typical of these rental units, the interior had dog hair all over it. The kids room was dirty, tree pollen all over the top bunk. And no smoke detector in the kids room. You want me to heat my kids room with a space heater, and there's no smoke detector in the room? NO thank you. Comforter was ripped on the bunk beds as well.

  The bathroom was functional, but the sink is nasty, big ball of rust that needs to be replaced badly. Everything in it is for a very short person, if you're over 6' you'll be leaning down a lot.

  Most of the lamps in the condo did not work, but a lot of that was because they weren't plugged in, and there was no place to plug them in. TV's seemed to be the same, part of them would turn on, but never would work correctly.

  The worst thing though is the noise. When someone walks around in the upstairs unit, the whole condo shakes, and it sounds like there's nothing between the units but a thin piece of plywood. We actually left a day early because it was so loud we couldn't stand it. We tried playing music, but the next door neighbors banged on the wall, so the walls are just as thin as the ceiling. We will not be staying in this condo again, and probably won't stay in any Evolve properties again after this experience.

  Manager's Response:

  Hi Jeff, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: We will be addressing all of the concerns you listed. We have talked to our property manager who will be helping us install new detectors, new window and door screens, new light bulbs and fixtures, and a new sink in the bathroom. We are sorry for all of these issues you experienced. Unfortunately, we can't control external factors like the noise from the neighbors but we know this can be very inconvenient. We appreciate this feedback and are committed to making our property comfortable for our guests. Thank you for taking the time to leave a review.