Angel Fire All-Season Escape: Walk to Ski & Trails

Reviews

• Christmas vacation

  5/5

  Property was great location2 blocks from angel fire resort

  *This review was originally posted on Vrbo

• 5/5

• Dingy, unkempt property.

  1/5

  Other than a smooth check in service and prime location, this property is a surrealistic nightmare. As soon as we entered, there was a stale, stark, musk in the air. The smell was strong and unchanging. I even went out and bought air freshener, candles, Lysol... but nothing helped. Even after a hot shower I felt dirty in this property. It was impossible to relax. upon arrival the cooking pans were dirty and there were rat droppings in the corner of the master bedroom. The comforter in the master smelled really bad, and there was hair on the sheets. The home is cluttered and small, so it was nearly impossible to shake the dirty feel here. We ended up canceling the remainder of our stay after one night, and moved to another property which was so much cleaner and spacious for only a few dollars more. For such a high cleaning fee, you'd really expect this place to be in excellent sanitary condition.

  *This review was originally posted on Vrbo

  Manager's Response:

  We were very surprised and disappointed to read your review, as this does not reflect the experience we aim to provide our guests.
  
  Cleanliness is a top priority for us, and we take your concerns seriously. We have already reached out to our cleaning team for an immediate review of their practices, and if they are unable to meet our high standards moving forward, we will transition to a new cleaning contractor to ensure this does not happen again.
  
  Additionally, we wish you had reached out to us during your stay. We strive to address any issues promptly to make things right for our guests.
  
  Your feedback is invaluable, and we appreciate you bringing these issues to our attention. We are committed to ensuring that every guest enjoys a clean and comfortable stay, and we will take every step necessary to prevent this from happening again.

• You get what you pay for.

  2/5

  We will not be staying here again. When there is people in the unit above the condo, it feels like they are going to fall through the ceiling. It is SO loud when they are walking around and shakes the whole unit. It’s very dark throughout the whole place and VERY tiny. Pots and pans looked like they were picked up out of a dumpster and there were no baggies or plastic containers to store cooked food in. There was carpet in the bathroom. The kids were so excited to have their own tv/dvd and Wii in their room only to find out that none of it even worked.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your feedback. We're sorry to hear your experience didn’t meet expectations. One reason we love this condo is that it feels like a cozy retreat with easy access—just drive right up to the door. It also benefits from lots of natural light and only shares one wall with a neighboring unit.
  
  We haven’t personally experienced excessive noise from the upstairs unit, but we’ll reach out to address any concerns regarding future guest stays.
  
  We apologize that the Wii and TV setup in the kids' room weren’t functioning as expected. Our children have enjoyed it in the past, and we’ll ensure everything is checked for proper use going forward. We’ll also review the kitchen supplies to replace anything that doesn’t meet our standards. Your feedback is important to us, and we appreciate the opportunity to improve.

• Perfect!

  5/5

  This is our second year in a row to stay at this condo. We love the location and quaint decor. It is perfect for our little family. We plan to make it an annual trip and stay in this same location each time. We had minor issues pop up each stay and they were quick to respond to text and fix any issue. We couldn't be more pleased with our stay here.

  Manager's Response:

  Owner's response: Monica, Thank you for your 5-star review, we are so happy that you came back to visit our home. We appreciate that you enjoy our home and have decided to make it an annual trip.
  
  We're here for you when you need us and were happy to resolve the minor issues you had. We look forward to your next visit, stay safe, and see you next year!