Lake Winnipesaukee Getaway w/ Private Beach Access

Reviews

• Great stay

  5/5

  This property is exactly as advertised. Nice location a short walk to the lake. The beds are very comfortable. There is a fire pit and hot tub as well. We would definitely stay here again

  *This review was originally posted on Vrbo

• Do Not Rent - Hot Tub not safe - local contact blew off scheduled appointment, mgmt was indifferent

  1/5

  Not enough towels (4) for confirmed guests (7). Hot tub chemicals caused severe skin irritation and is not kept up (Dirty, low water, unknown chemical levels). Local contact (Shelton) blew off scheduled visit to drop off towels and check hot tub condition. He was contacted initially with a single text (which he ignored) and a phone call 24 hours later (which he answered) and agreed to come over on day two at a set time, between 2:30 and 3pm, to bring towels and check chemical levels. Local Contact then missed scheduled appointment, said they were "on our way" after an hour, then never showed up or responded again. Hot Tubs break down, I get that. But having the local contact dismiss concerns, confirm simple things like bringing over sufficient towels, then blowing us off and never following up is very unprofessional. It's not irrational to expect that the major feature of a rental listing be kept up, or to request someone take a look after causing skin irritation. Management company responded to all emails by asking us to reach out to local contact. I am sure they will respond to this saying how sorry they are about this experience and that they will look into it, but I am skeptical after what I have heard from them so far.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Bart, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're disappointed to hear your feedback and want to take a moment to address your concerns.
  - We were sorry to hear that you had an allergic reaction to the hot tub chemicals. I can confirm our guest contact was very responsive each time you reached out, after speaking with you, he immediately contacted me the homeowner to discuss the issues and indicated he was in close contact with you and was going on-site. We have never had this complaint before, so we were surprised to hear there was an issue with the hot tub. We continue to test the hot tub water after every visit to ensure all levels are as they should be. Our property management records the tests and adds any necessary chemicals as needed on a weekly basis.
  - We provide four hot tub towels and twelve other towels for our guests to use at all times, and should the guests need additional we provide a washer and dryer so guests can recycle them as needed. However, we take your comment seriously and have provided an additional 12 hot tub towels for guest use.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.