Rustic Bradford Cottage - 14 Miles to Sunapee Mtn!

Reviews

• Misleading

  3/5

  Almost every window had a crack or a hole, patched only with clear tape. Some windows had no panes, just the storm windows to keep out weather. The "queen" bed is an uncomfortable full mattress on a queen frame - that's squeaks horribly every time you move. The couch bed was also very uncomfortable.

  The previous guests did not follow the checkout procedure and no one else ever fixed it b/c there was hair on the pillowcases when I arrived, indicating the beds were slept in and not remade with clean sheets.

  The water pressure was so low and the over programmed spaceship of a washing machine couldn't understand that, so every load of wash took over an hour.

  A previous guest left almost a full fridge of food - already prepared things and leftovers starting to rot that I had to clean out. And, finally, despite having over 20 spoons in the drawer, there were only about 5 forks, which made the family birthday party we tried to have a little awkward. Not a baking pan in the place.

  *This review was originally posted on Vrbo

  Manager's Response:

  Erin, thank you for bringing these concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay at our property. Your feedback is invaluable to us as we strive to provide a comfortable and enjoyable experience for all our guests.
  
  -Upon receiving your review, we immediately took action to address the issues you raised. We have since terminated our contract with the previous cleaning service. Our original cleaners, who maintain our standards of excellence, have been rehired to ensure the property is brought back to its pristine condition.
  -We understand the importance of a good night's sleep, and we are in the process of replacing the uncomfortable mattresses and addressing any squeaks in the bed frames. Additionally, we have inspected all windows to ensure they are properly sealed and have replaced any damaged panes.
  -Regarding cleanliness, we are deeply sorry for the oversight with the bedding and food left behind by previous guests. Rest assured, we have thoroughly cleaned and sanitized the entire property, including the refrigerator, to prevent any future occurrences.
  -Regarding the water pressure and washing machine concerns, we have taken proactive steps to address them. Specifically, we have replaced the water filter in the basement and installed a new sink nozzle. These improvements have positively impacted the water system's pressure, resulting in a much better experience for our guests.
  -We regret any discomfort or inconvenience you experienced during your stay, especially during your family's birthday celebration. We have taken note of the utensil shortage and lack of baking pans and will ensure the kitchen is fully stocked.
  
  Please accept our sincerest apologies once again, and we hope you will consider giving us another opportunity to exceed your expectations in the future. As showcased by numerous positive reviews, the owners are dedicated to delivering five-star experiences. They eagerly anticipate hosting many more delighted travelers at their property.

• Convenient

  4/5

  It was close to family

  *This review was originally posted on Vrbo

• Badly neglected

  2/5

  The master bedroom bed has a Full sized mattress, NOT a Queen! The grass was 6-8 inches high and remained uncut the entire 2 WEEKS we were there (Only 2 rainy days during our stay.) We got out of the car and were SWARMED by mosquitos! We ran for the screen porch. The screens in the dirty, TINY screen porch are full of holes and some of the screens are torn away from the frame. No one would ever want to sit on the flattened, moldy seat cushions. The washing machine was jammed full of stinky, sour laundry. One smoke detector was dangling from a wire and a second one was completely missing from it's base. The WIFI instructions from EVOLVE were wrong. We called the contact number and a guy named Steve helped us. We told Steve about the laundry, washed-out driveway, smoke detectors, and grass. He got someone to out the next day to deal with 3 of those things. The only reason we're giving 2 stars instead of one is b/c Steve was so responsive. My hair dryer tripped the circuit breakers no matter which outlet I used. We killed carpenter ants inside the house the entire time we were there. Several windows have broken glass. Broken storm windows and screens have holes. Dirty, broken mini blinds in bedrooms. No curtains or blinds anywhere else.We invited a friend to visit us. She called from the road and said, "I'm at the address you gave me but this can't be right, this place is pretty run down." That said it all.Might be better in winter.

  *This review was originally posted on Vrbo

  Manager's Response:

  Douglas, we sincerely appreciate your feedback and apologize for the issues you encountered during your stay at our property. Your comments have been taken very seriously, and we are committed to addressing each concern to ensure a more pleasant experience for our future guests.
  
  -We have rectified the misinformation regarding the bed size in the master bedroom, and we apologize for any confusion this may have caused. Additionally, we have replaced all the screens in the screen porch and addressed any holes or tears to prevent unwanted pests from intruding on our guests' relaxation time.
  -We are pleased to inform you that our original cleaning team has resumed their duties, and we are confident that this change will lead to a noticeable improvement in the cleanliness and overall upkeep of the property.
  -Furthermore, we have taken steps to address the maintenance issues you mentioned, including the smoke detectors, laundry facilities, and outdoor landscaping. Your feedback has helped us identify areas for improvement, and we are grateful for the opportunity to make necessary adjustments.
  -We understand the importance of a responsive and attentive staff, and we are delighted to hear that Steve was able to assist you promptly. We will ensure that our team remains readily available to address any further concerns that may arise during your stay.
  
  Once again, we apologize for any inconvenience you experienced and appreciate your patience and understanding as we work to enhance the quality of our accommodations. We look forward to the chance to welcome you again in the future and offer you the exceptional experience we consistently strive to deliver.

• Acceptable accommodations but somewhat misleading

  3/5

  The main room was nice, although the pictures make it seem larger. There were several issues & misleading descriptions:

  1. The screens on the porch were all open at the bottom. This lead to a huge amount of bugs not only coming into the porch, but then into the house even when you tried to move quickly to shut the door behind you. I got 3 mosquito bites immediately upon our arrival.

  2. The main bathroom door does not close properly - we were unable to latch it.

  3. The main bedroom lists a queen sized bed but it is definitely a full. My husband is 6'2 and felt very cramped.

  4. There were only 3 dining chairs at the table. Odd choice for a 4-person table. One of us had to sit at the raised kitchen bar during meals and games.

  5. The "firepit" outside was filled with debris - we weren't even sure it was a firepit. Plus there are no chairs even if we wanted to clear it out and light a fire. If there aren't outdoor chair options, I recommend making a note so people will bring camping chairs.

  6. The chairs on the screened in porch were filthy - I tried to clean them off but there was long-term dirt and mold that would not wipe off.

  7. It appeared that the cleaning team left before they had finished. There was an unwashed comforter and towels in the washing machine and a load of sheets in the dryer.

  We have stayed at many VRBO properties and this was the first time we felt mislead and that the property was overpriced - definitely not a good value.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Diane, we apologize for your recent stay falling short of your expectations. Your feedback is important to us, and we take it very seriously. The homeowner would like to address your concerns:
  We are sincerely sorry for the unacceptable condition of the cottage during your visit. Please know that we have taken immediate action by replacing the cleaning staff to ensure that such issues do not recur in the future. We appreciate you bringing these concerns to our attention.
  Thank you for choosing our property, and we sincerely apologize for any inconvenience you experienced during your stay.

• Love this little house, perfect for my family.

  4/5

  This is our second stay here and it affords everything a family needs from a complete kitchen to a fully loaded bathroom and laundry access. Front yard is nice for the kids to play. I have very minor complaints, but honestly they're not worth mentioning because overall this home is clean, inviting and comfortable. I would definitely recommend to other travelers.

  *This review was originally posted on Vrbo