'The Country Cottage’ in Union Mills w/ Porch!

Reviews

• Inaccurate information

  3/5

  I have a lot to say about my stay in this place but I will only refer to the most important in my opinion:CONS:1) The owner does not comply with the "no smoking" policy as described in the amenities. I chose this place because the policy says "no smoking". I don't smoke and it bothers me a lot to smell cigarette smoke. The porch is completely impregnated with the smell of cigarettes. My daughter and I were not able to enjoy the porch. To say that it is a non-smoking place is false advertising.2) The bed (masterbroom) is high and the mattress is hard. The pillowcases (master and guest bedrooms) appear to have not been washed. It does not smell good. It smells like grease. Having clean sheets and appropriate mattresses is the best thing any lodging should have.3) I had to put the large rug in the main bedroom between the kitchen and the living room because my daughter and I stumbled several times on a gap between the two rooms, thus avoiding any regrettable accident.4) Outside in the parking lot it is very dark. Lights should be put up so that no one can trip at night. This is a real drawback. Without light, anyone can slip down the stairs and have an accident.PROS:1) Good location.2) Nice place, very good decoration.3) Clean.4) The mattress of the guest bed is very soft, I really liked it.

  *This review was originally posted on Vrbo

  Manager's Response:

  Owner's response: "Maribel, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip.
  - Thank you for the pros that you mention, the location, decor, cleanliness, and mattress in the guest bedroom, we're glad that you enjoyed a few things
  - We wish you had brought these items to our attention while you were in the home, we would have been happy to see what we could have resolved to make the list of Pros much longer. We are available for all our guest's needs and we would have done what we could to help or make your entire stay satisfactory
  - This property is listed as a no-smoking property, but we can't watch each guest to ensure that they follow the rules and there will be people who smoke. We have never had any complaints about the smell of smoke on or inside the property - This is not false advertising we just can't control each guest at all times
  - While we try to accommodate all guests' comfort, we're sorry the mattress didn't meet your preferences. We have a method to try and please all our guests by providing a soft bed and a not-so-soft bed so that our guests have a choice, we also do the same with the pillows providing 6 pillows with each set offering a different filling type.
  - The smell of grease was from the guests before you and we cleaned and sprayed air freshener as well as air out the house we thought it was taken care of, we're sorry for the inconvenience
  - The height between the living/kitchen area is 1/2 inch or less, we have never had anyone trip or fall and are glad that you pulled the rug to keep yourselves from tripping
  - We have porch lights on the front and back porches that I leave on for all our guests. We also have a flashlight on the house keychain. The back entrance has led lights and solar lights to illuminate the path to the house. The front porch light illuminates the entire porch, steps, and front parking area
  
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays! We will continue to deliver the 5-star experiences we are known for."

• Served our purpose

  3/5

  Went to NC to leaf peep. The location worked out because we were chasing foliage. This place is tiny! It worked for our family of four but breakfast was a challenge due to lack of counter space/seating. You are also expected to tidy up at checkout; put towels in washer and remove sheets from beds even though there is a cleaning fee. Price was reasonable otherwise

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Marisol, thanks for letting us know about your stay. The homeowner wanted to address the items that you mentioned:
  -The home is professionally photographed to ensure that it is accurately depicted in the listing photos and our listing was exactly as shown in the pictures you relied upon for your booking. The listing description states the cottage is a 684sq ft. home with 2 bedrooms. We understand that property size is subjective and we are sorry it was not what you expected
  -The check-out requirements in the Welcome book are standard within the vacation rental industry, but we're sorry if you were surprised by these. Additionally, our cleaning fee is based on the cleaning rates for this area. We take a lot of pride in doing our research to ensure we are providing fair rates and fees while balancing a clean and comfortable stay for our guests
  We're sorry that you did not enjoy your experience. We take pride in the high standard of our home and we pride ourselves on a great guest experience!

• Great Getaway!

  5/5

  I loved the cleanliness of the property and how small and quaint it was. It is located close to Rutherfordton and Forest City. While the owners live on the property-we never saw them-they give you privacy. The home was stocked with everything you would need. The only thing I would suggest is designated parking-we were confused about where to park....and more lighting at the back-especially the walkway. Thankfully I used my phoneś flashlight!!! A firepit would be nice too!!! I would definitely not hesitate to return to this property!

  *This review was originally posted on Vrbo

• What an amazing cottage, the decor was brilliant! Very clean, all the amenities you could ask for.

  5/5

  The host was so friendly and helpful. This was one of the coolest places I've ever stayed.

  *This review was originally posted on Vrbo

• If paradise were a cottage

  5/5

  Let me say, the owner did a great job decorating. She was very accommodating and the cottage was stocked with lots of useful things. The extras here were very convenient with myself and my boyfriend only being in town for 3 days. There was a garden that we were offered to pick from complementary, and I have to say the veggies were all great! My only regret is that I had to rush out and forgot to leave a tip. Overall I would say this is a must for a romantic get away or some time to yourself.

  *This review was originally posted on Vrbo