Peaceful Southern Pines Home w/ Pool + Yard!

Reviews

• Expected way more!

  3/5

  We honestly expected way more from the property, and its upkeep. Once we reached, we checked out the pool area, and the pool was dirty, along with the patio furniture being all dirty stained, and looked like it had fungus on it. I had to use bed sheets on the outdoor couches so we could actually sit on them.

  There were no dishwashing pods, enough kitchen towels, etc. some basics one would expect. The kitchen floor was dirty as soon as we walked in. I feel the cleaning standard was not up to the mark for a house you pay so much for. We saw hair and Cheerios on the floors. The carpet is so dirty on the bedroom floor. The master suite on the main level was great! nicely done and upgraded, but we took the one upstairs to be close to the kids and that room was very mediocre. That bathroom does not have a counter for you to put your stuff, just a small wooden table on the side of the sink that sits very low.

  Also, when we arrived the house was already open and the locks were not working due to low battery. We called the management company and it took them over a day to get this resolved. So when we were in and out the house was completely open which I was not happy about. Small issues, but I didn't quite think it was worth the money we spent given the condition of the home and the pool. Even the grill was super dirty!

  Lastly, I didn't appreciate us having to remove all bed sheets and pillowcases and run a load of laundry before we left. I didn't pay all that service and cleaning fee to feel like a housekeeper myself. I hope the owners would know that the management company is not doing enough to manage this property.

  Manager's Response:

  Hi Ambica, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We value our guests' experience greatly and were disheartened by your feedback.
  - The pool area is nestled under Pine trees, and unfortunately, your arrival coincided with a recent storm that led to debris falling into the pool and onto the patio furniture. While beyond our control, we apologize for the inconvenience during your stay.
  - Our professional cleaning service ensures the home's cleanliness before each guest's arrival. We wish you had communicated these matters earlier. Additionally, kitchen towels and dishwasher pods are available under the kitchen sink and in the closet of the adjacent laundry room.
  - We've spoken to our management team regarding the lock issue you reported late in the evening. Understandably, no one was available then, but the problem was swiftly resolved the next morning. We apologize for any disruption.
  - Your input is appreciated. We've communicated with Evolve and removed the linen stripping and laundry request from the pre-stay email.

• Beautiful and Quiet!

  5/5

  Probably our favorite rental yet. The pool was perfect and the yard was impeccable. Beds are so comfy and even their toilet seats are heated. Never loved a house more!

  *This review was originally posted on Vrbo

• Relaxing stay!

  5/5

  This property is exactly as listed - indoor and outdoor spaces were amazing! The pool was clean and well maintained - perfect for our family to enjoy together. The outdoor seating area and grill were very nice. Kitchen was huge with a full fridge and full freezer. Stocked with lots of spices and utensils, a coffee bar area, wine fridge and cold/hot water dispenser. Rooms were spacious and bathrooms were really nice with good water pressure in the showers. Can’t say enough good things about this property. Would stay again 100%.

  *This review was originally posted on Vrbo

• Great place with subpar service

  3/5

  The home itself and the neighborhood were nice. Unfortunately, the service was repugnant. The outdoor pool was filthy, green and you couldn’t see the bottom. It looked like the filter wasn’t running. I took photos and videos and spoke to the property manager as well as a member of the Evolve team over the phone. I was told by the property manager that the pool service had been out a day before we had shown up and had assured the owner everything was working. When I saw pool service on Monday, the evening before leaving, the service workers stated their contract was to start on that day and they had never been to the property the week before. I was lied to multiple times. I was told I would have thorough communication by the evolve team members yet I was the one that had to contact them to receive updates on my complaint. My family was very disappointed that we were unable to utilize the pool during our stay. My issue was never resolved and I spent an extra 800 dollars on the stay just for the pool compared to the other listings in the area. The pool service workers were disgusted by what the pool looked like, told us we shouldn’t swim in it and that we should get a refund. I believe a refund of some form of compensation is in order. I mentioned this in my initial review of the property under the section where you message the property owner/evolve team directly. I never even received a response regarding my concerns or my situation. Quite unprofessional!!

  *This review was originally posted on Vrbo

• 5/5

  Golf trip with friends. Pool heated. Property was wonderful with all amenities were great.

  *This review was originally posted on Vrbo