Marvelous Oceanfront Home w/ Stunning Views

Reviews

• Wonderful location for family!

  5/5

  We had a great time staying in this location. The house had plenty of bedrooms and bathrooms for our group of 17. We wished there were more dish and bath towels as well as beach towels provided, since we flew in and were not able to pack our own on the plane. The kitchen had plenty of pans and cooking utensils for a large group. Loved our time here!

  *This review was originally posted on Vrbo

• Too Many Negatives For Such Expense

  2/5

  Arrived at the house to spend the long Memorial Day weekend with family. We checked in Friday afternoon with a Tuesday morning checkout. On the surface, a beautiful house and great location. The problems started immediately. Sand in the bedsheets. It was as if the bedding had not been laundered and the beds simply made up after the previous visitors - disgusting. Saturday, the air conditioning died. It was brutal. While we intended to spend as much time at the beach as we could, we were constantly required to return so the property manager and HVAC repair crew could gain access. Very long story short, they had to replace the entire system which took the whole day and left the house temperature in the 80’s until around midnight. Sunday, the first floor ceiling below a second floor bathroom started to leak while someone showered. We called the property manager again who indicated it was a known issue and was “fixed” three months prior. He told us to just “move the furniture” from underneath the leak. There were lots of random dead bugs in the corners of most rooms. The kitchen was cloudy with fruit flies. We notified the property manager about the bugs and leaks immediately but nothing was ever done to address either. Being right on the beach was great but with the bugs, lack of AC, and the plumbing situation, we may as well have been in a tent. This place was far too expensive for what you get. Save your money and go camping instead.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kasandra, we always appreciate honest and constructive feedback. After talking with the homeowner, we'd like to clarify the following points:
  - A professional cleaning crew is used to ensure that the home is thoroughly cleaned and sanitized between guest stays, which includes changing the sheets for every guest.
  - The property is exterminated regularly, and it's been confirmed there are no bugs of any kind in the home.
  - The A/C issues were promptly resolved on the same day they occurred, even during a holiday weekend. We encouraged the guests to enjoy themselves at the beach while the system was being fixed.
  - The leak concerns were also addressed on the same day they were reported and were not caused by a previous issue. It might have been due to water splashed outside of the tub, and we asked the guest to notify us if it persisted or worsened.
  - Moving the furniture was a precautionary measure to prevent damage and was not meant as a solution to the leak.
  - The home has preventive maintenance regularly to prevent such issues. It is impossible to know when things may break and can only respond as responsibly and efficiently as possible which was done in this case.
  We do everything possible to ensure the best possible stay, and we are committed to continuing to provide guests with the 5-star service they are known for.

• Amazing

  5/5

  Just the R&R i needed. House is great! We will be back for a longer stay next time

  *This review was originally posted on Vrbo

• Great house for large families!

  4/5

  Great location. Kitchen could have been stocked a little better with large platters and serving bowls.

  Bathrooms need more than 3 hooks for towels when there are 6 people using each upstairs bathroom. And next time I would take night lights.

  All in all, it was a very pleasant stay.

  *This review was originally posted on Vrbo

• Amazing

  5/5

  Just the R&R i needed. House is great! We will be back for a longer stay next time