Mtn Hideaway, Short Walk to Lake Glenville!

Reviews

• Improvements needed

  3/5

  Found the bathrooms to be in need of a cleaning (lots of loose hairs), check in process was awful (were never sent the code, left waiting on hold at the property after the check in time) and coffee maker was a nespresso with only decaf pods. Well renovated but in need of better cleaning and improved property management. Kitchen not very well stocked.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Isabel, we passed your comments on to the homeowner who would like to share the following: We strive to ensure that our guests have an exceptional experience with us and provide high standards of hospitality.
  - We truly value the cleanliness and condition of the house. Our cleaning team prides themselves on professionally and thoroughly preparing the home before guests' arrival. We would have immediately remedied any concerns had you reached out to us via our contact information that was supplied to you.
  - It's important to us that guests have all the essentials necessary for their stay. The kitchen is well stocked with all the kitchen tools to prepare many meals while in residence.
  - To ensure efficiency, we have shared the feedback with our cleaner to make sure to provide other pods for coffee and pay extra attention to the bathrooms specifically.
  - Before every guest's arrival, guests are sent the pre-stay email that includes the check-in instructions to access the property. We apologize if the steps on getting into the home were inaccurate. We have taken further measures to make sure the pre-stay email has the correct information.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays.

• not happy with 2nd time in this house

  3/5

  check in instructions for the door lock are not correct. MBed: We have rented many VRBO’s and this is the first time the MB suite closet had a lock on it. Suitcases and bags had to be on the floor of the bedroom. I understand that owners usually have a storage closet for personal items, but not the MB closet.Kitchen: no usable Dishwasher soap, a few in a plastic cup were wet/ melted.Glasses,utensils, baking dish were dirty and greasy. we had to run dishwasher upon arrival.disposal stunkDirty sponge in sinkMaster Bath: Towels stored under BR counter next to the toilet plunger. So we had to wash all of towels to assure they were clean.Laundry Room: had an iron, but no ironing board. Supposed to be a supply of TP and PT. There was one roll of TP and one roll of PT, which were very poor quality. We replaced the TP as what was supplied was like sandpaper.There are carpenter ants in the house.fireplaces are not gas as statedAnd finally, It is offensive and intrusive to be watched with the front door ring camera watching us come and go. So I blocked the camera and then I was threatened with Eviction! I received phone calls and emails that I did not see until hours later as the cell reception is not great in this area. I called Evolve and April was not available and when I requested a call back never heard anything except they “reached out to the owner” This ruined the rest of our time there as we were afraid were going to be evicted.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Steve, we want our guests to rest easy when they stay with us, and we apologize that you experienced some issues during your trip. We followed up with the owner after reading your feedback, and they wanted to share the following:
  - We're sorry for any inconvenience regarding the locked closet in the master bedroom. As you mentioned, it is common for owners to have a locked storage closet somewhere in the property. Additionally, there are two large closets in the home, a storage closet under the stairs, a hanger rack right next to the master closet, and a large drawer set for organizing clothes.
  - Our home is professionally cleaned before each guest's arrival. We wish you had reached out to the Guest Contact during your stay to address any issues you were experiencing. We would have done everything we could to resolve them immediately so that you could enjoy your stay. Additionally, we took inventory of the kitchen and did not find any supplies that were missing. We provide plenty of supplies for guests to use for a short stay, including extra dishwasher pods under the sink.
  - The plunger is brand new and has never been used, but we apologize if the placement of it made you feel uncomfortable. We'll be sure to pass this feedback along to our cleaning crew to ensure future guests do not have the same experience.
  - As is standard in the vacation rental industry, we provide a starter amount of toiletries and other essential supplies for our guests, and once that amount is out, it's typical for the guest to purchase more supplies. Generic products may be offered at times to accommodate all guest comfort and preferences.
  - The home is treated for pests regularly, but due to the rural location, you may see some ants inside occasionally as it is nearly impossible to keep them out entirely.
  - We’ve confirmed the listing states the home has exterior security cameras and none of the cameras are internally facing. It is common for vacation rentals to have security cameras for the safety of the property and guests, and the cameras should never be blocked.
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays!

• Good Spot

  4/5

  This is a very nice house. It has been extensively renovated and the furnishings are very nice. It has everything you need in a rental. The only factors which kept it from being a five-star was the fact that it had some pest issues that I am sure will be controlled in the future. The location within the development was great; the furniture and kitchen, etc were great. It even had parking, which is hard to come by in this area. We would stay there again.

  *This review was originally posted on Vrbo

• Cozy in Cashiers

  5/5

  The perfect escape mountain getaway to relax and recharge. The house was beautiful in pictures and even more beautiful in person. Unanimous approval from our entire group (six women) and that isn’t easy. ;)

  *This review was originally posted on Vrbo

• Trillium

  4/5

  Everything was great except there was not any firewood. We really wanted to build a fire but couldn’t.

  *This review was originally posted on Vrbo