Cashiers Mountain Hideaway, Walk to Lake Glenville

Reviews

• Wedding weekend stay

  4/5

  Pros-beautiful house, setting and quiet location. Property manager was efficient and helpful.

  Cons-a few minor things/repairs that kept me from giving it 5 stars:

  -no shampoo or soap/body wash in any bathroom (my "mistake" for assuming this would be provided, as in a hotel.)

  -hand soap dispensers in every bathroom were almost empty and/or hidden under the kitchen sink

  -ice maker was broken. Property manager was aware of this yet did not make us aware in advance. Once discovered, we had to make a second trip into town to get ice.

  -Master BR closet was locked and unavailable. In its place, a cheap rolling rack was provided for hanging clothes. It's a shame the owner did not designate another closet elsewhere as the owner's closet.

  -downstairs flooring is painted concrete with a loose animal hide rug on top. We rolled up the rug as it quickly became a tripping hazard. The concrete floor kept the downstairs much cooler than upstairs, which wasn't much of an issue in Sept, but would be in colder months.

  -found a few dead bugs and spiders in the downstairs bedrooms and closets. I realize these are probably hard to avoid in the mountains.

  -the screen door to the porch was missing a handle.

  *This review was originally posted on Vrbo

• Quality property

  4/5

  Perfect for our needs except porch furniture not comfortable.

  *This review was originally posted on Vrbo

• Summer heat escape!

  5/5

  As advertised home in Trillium. Brought back good memories from over 20 years of family visits to the area.

  *This review was originally posted on Vrbo

• Jimbos Review

  5/5

  Nice house, centrally located.

  *This review was originally posted on Vrbo

• Improvements needed

  3/5

  Found the bathrooms to be in need of a cleaning (lots of loose hairs), check in process was awful (were never sent the code, left waiting on hold at the property after the check in time) and coffee maker was a nespresso with only decaf pods. Well renovated but in need of better cleaning and improved property management. Kitchen not very well stocked.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Isabel, we passed your comments on to the homeowner who would like to share the following: We strive to ensure that our guests have an exceptional experience with us and provide high standards of hospitality.
  - We truly value the cleanliness and condition of the house. Our cleaning team prides themselves on professionally and thoroughly preparing the home before guests' arrival. We would have immediately remedied any concerns had you reached out to us via our contact information that was supplied to you.
  - It's important to us that guests have all the essentials necessary for their stay. The kitchen is well stocked with all the kitchen tools to prepare many meals while in residence.
  - To ensure efficiency, we have shared the feedback with our cleaner to make sure to provide other pods for coffee and pay extra attention to the bathrooms specifically.
  - Before every guest's arrival, guests are sent the pre-stay email that includes the check-in instructions to access the property. We apologize if the steps on getting into the home were inaccurate. We have taken further measures to make sure the pre-stay email has the correct information.
  We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays.