The Fox Wood in Blue Ridge Mtns By Grandfather Mtn

Reviews

• Incredible Home

  5/5

  This location is absolutely perfect! We had a family get away with multiple children and the deck is so large its great to have everyone all out there together.

  Separate side house with pool table is a really cool addition.

  We will be back!

• Florida Family and Friends Get-away

  4/5

  Overall we all had a wonderful time, it was exactly what we needed; downtime to have great conversations and close enough to attractions for activities (HawksNest Tubing, Sugar MTN Skiing/Snowboarding, and Grandfather Mtn, but it was closed due to weather conditions.

  The cabin is clean and comfortable. Comfortable beds and enough bedding to keep ya warm.

  There are several stains on the carpets, maybe because it is pet friendly. A good mixture of hydrogen peroxide, baking soda, and dawn will get those stains right out.

  The garage billard/bedroom is a great place to play pool and make memories.

  Suggestions:

  1. When searching for properties to rent we searched for properties that did NOT require 4*4 or AWD to get to. We are Florida people. This property definitely required AWD to reach with winter weather. We had to purchase snow chains and were able to get to the cabin, but with kids crying thinking we were all going to die sliding off the MTN, it makes for a funny story now.

  2. The supplies like Toilet paper and paper towels were not enough for 10 people for 5 days. We purchased more and maybe that is what is expected, and if so should be stated. OR perhaps since there was a winter storm prior to our arrival they were not able to get up there to add to supply.

  The property manager Ricky was super nice and answered my call the first time it rang. He happily discussed any questions I had. We will definitely return to Fox Wood.

  *This review was originally posted on Vrbo

• Boone Cabin

  5/5

  Great stay Good location

  *This review was originally posted on Vrbo

• Needs attention

  3/5

  We enjoyed our stay in the area. We needed a cabin for 10 and selection was thin. We chose this one. One of the things that led us to that decision was a garage. That was broken and not available. The door opener was even unplugged. I feel like that should have been communicated as it’s mentioned in the advertising. Additionally, lighting is out in a few places. The porch string lights have several lights out and the light over the sink is out. That makes it quite dark after the sun goes down. Not a huge deal but it’s an impact to the experience when washing dishes after dinner. The shower drain upstairs seems clogged so the tub builds up water and slowly drains.

  None of these are critical issues but they all point to lack of attention and maintenance. The part that bugged me was the lack of communication. The door lock batteries died and we could not lock the door when we left to go out. That left our pet and belongings unsecured. Not an emergency so we emailed them. We bought batteries and fixed it on our own but never received any communication from them in response. For the price we paid, I feel like we should not had had this experience. We have rented cabins before and never had these issues.

  Manager's Response:

  Hi Christopher, we take it seriously when guests let us know that we missed the mark, and after sending your feedback to the homeowner, they’d like to share the following:
  - We will update our listing right away and apologize for the inconvenience this caused during your stay. The listing did state that the driveway could accommodate 3 vehicles and that the garage could accommodate 1 vehicle, but we’re sorry if the garage being unavailable, caught you off guard.
  - We encourage guests to thoroughly review the listing before booking, to ensure they find the perfect vacation home for their needs and we will be updating our listing right away. We wish you had reached out to us during your stay. We would've been more than happy to resolve your concerns and make your stay more comfortable.
  - We do have high standards of hospitality. We understand how important communication is to our guests. We take our guest experience seriously and strive to provide an enjoyable stay for each guest. Thank you for taking the time to provide feedback on your stay so we can continue to enhance the guest experience.
  - While we do regret our home was not up to your expectations, we’re happy to share that no issues were reported by our most recent guests. We truly go above and beyond for our guests and are confident that future guests will have a wonderful stay!

• Dark and Old

  3/5

  I love old and rustic, don't get me wrong, but the carpet in the master was covered in stains. The pictures online showed a bright and airy home but when we got there that wasn't the case. Their was a lamp with no twisty knob to even turn it on. The sleeping situation was so choppy. They counted one of the beds that was in a loft that was TINY. I would not consider that a bed for sleeping. The listing said the coffee maker takes Keurig pods but they didn't fit in it.

  The big positive was the hot tub and the separate space above the garage was great for the kids, pool table, shuffle board (but it is completely separate from the house).

  We love the mountains and spent most of the time out and about but I guess we were hoping to get more of what the pictures showed and we did not.