Contemporary Lakeside Haven w/ Dock & Hot Tub

Reviews

• Beautiful home but wouldn't stay again due to lack of cleaning

  3/5

  The good: -The location is very convenient -The home is absolutely beautiful, 4 adults(2 couples) and we had plenty of space and privacy -The beds are quality and have comfortable/firm mattresses -The kitchen is very well stocked, we cooked every night and had every thing that we could have needed. -The screen porch was so lovely to sit on and we spent a great percentage relaxing and taking in the gorgeous lake views. -We appreciated that there were plenty of linens, TP, paper towel, hand soap, dish and laundry soap The not so good: -The cleaning is absolutely terrible. We paid a HUGE cleaning fee and received a very dirty rental home that we had to clean ourselves the first couple days of our stay... I suspect the owners clean themselves and don't hire a service. I spent the majority of the 1st day & 2nd day washing the linens...the towels smelled like sweat, the bath mats in the master were visibly dirty(like they hadn't been washed in months), and the bedding was dirty(grass, hair, dirt). -The dryer does not work well, at all. -The home badly needs a deep cleaning. The walls, baseboards & doors were visibly dirty..inside of fridge was dirty. The yard is covered in goose poop. -Water heater is not adequate. The hot water was gone after 2 ten minute showers- listing states that the property sleeps 14, the water heater couldn't even support the 4 of us. -The home next door looks like a junk yard and on several nights we were treated to loud drunken karaoke.

  *This review was originally posted on Vrbo

  Manager's Response:

  Angela, we're delighted to hear that you enjoyed your stay overall! However, we're disappointed to hear that other aspects of your stay were less than exceptional. After sending your feedback to the owner, we’d like to share the following:
  -We use a cleaning service to have the home professionally cleaned before each guest's arrival and we're sorry you were not 100% satisfied with the house cleaning. We’ve passed your feedback along to the homeowner who’s working with their cleaning service to make sure that future guests can have a five-star experience!
  -We are happy to report the dryer vent has been cleaned out. The dryer works, however, it just takes a couple of cycles with large towel or sheet loads.
  -Additionally, the water heater has been replaced and is new.
  -We try our best to provide a great environment for guests, but sometimes external factors like the neighbors are simply out of our control. We encourage guests to reach out to us while they are in residence with any issues so that we can address any concerns quickly for a most comfortable stay.
  
  Thank you for taking the time to leave a review. Your feedback is important to us, and we appreciate the opportunity to address these concerns. These owners have worked very hard to provide a clean and comfortable place for guests to enjoy and will continue to do all they can to provide the best possible stay for our guests!

• Great access to lake.

  4/5

  Appreciated the lake access. The cleanliness and maintenance of hot tub was very good. Housekeeping needs improvement.

  *This review was originally posted on Vrbo

• Beautiful lake house

  4/5

  The house is spacious and we loved the access to the lake. Housekeeping is not so good.

• Beautiful home

  4/5

  This home is beautiful and right on the water. The cleaning is lacking. We found trash throughout the home and outside. The cleaning company dropped the ball on the bedding and we were without the first night. The owner of the home was prompt and getting it figured out so we had bedding the second night and refunded us the first night. The dryer does not work you have to run it 3/4 times and it still is damp. We ended up hang drying towels. Honestly this house would be a 10/10 if they get a better cleaning company and a new dryer

  *This review was originally posted on Vrbo

  Manager's Response:

  Thanks for taking the time to leave a review, Brittney. We always appreciate hearing from our guests, but the homeowner would like to take a moment to clarify a few things raised in your review:
  -We sincerely apologize that the home's cleanliness fell short of expectations. We've coached our cleaning crew to ensure all efforts are consistent and thorough so this doesn't happen again moving forward. We wish you had reached out about this during your stay so we could have resolved this issue immediately.
  -The dryer vent has been cleaned out. It does work, however, it may take a couple of cycles with large towels or sheets.
  
  We are always looking for ways to improve the guest experience and your feedback is an important part of that process. We hope to host you again in the future!

• Sister Trip

  5/5

  Great views, love the screen porch. Beautiful home.

  *This review was originally posted on Vrbo