Roscommon Vacation Rental Near Higgins Lake!

Reviews

• Cozy getaway home

  5/5

  The property perfectly fit our families needs for a little getaway. The beds were comfortable, the home was clean and we received wonderful communication regarding the property. Thank you for a great stay!

  *This review was originally posted on Vrbo

• Cozy and Comfortable

  5/5

  We had a nice family weekend with Great hikes and Nordic skiing very close by. It is also a wonderful place for star gazing. The house has comfortable beds with quality bedding and plenty of dishes and towels. Check out XC Ski Headquarters, Marl Lake for hiking, and Beechwood Cafe for breakfast.

  *This review was originally posted on Vrbo

• Inaccurate listing and sssslooooooww communication

  3/5

  The house itself is actually pretty nice. A bit rundown on the outside; the main stoop is rotting some and there is some exterior wear; but the inside has been redone recently. New appliances, new carpet, countertops, comfortable bedding. My main issue was the house was listed as a 3BR/2BA home…which means there is a combination of 2 showers, or 1 tub and 1shower, or two tubs. Well, there was only ONE shower and a bathroom with a toilet and sink…that’s a HALF BATHROOM, not a full bathroom. This house came up under a specific search for 2+ bathrooms. It specifically says it has 2 bathrooms in its description. I emailed immediately after finding this out and did not receive any response, none. Communication was ok otherwise although I did not receive instructions to enter the house until we were 5 minutes away from the place. That was acceptable but we were told we would get instructions sooner. Just made for an anxious moment. The only other issue is the staircase. It seemed quite dangerous and has no safety rails.

  *This review was originally posted on Vrbo

  Manager's Response:

  Clay, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: 
  -We're happy to hear you were pleased with the upgrades we have made to the home. We take our guest experience seriously and strive to provide an enjoyable stay for each guest
  -We sincerely apologize for the misrepresentation of the bathrooms. We failed to update the listing after all information was sent in for approval and the listing has been revised to read one and a half bathrooms
  -We've confirmed that the pre-stay email was sent to you before your arrival, which included detailed check-in instructions and other information about the property. We encourage guests to check their email and spam folders; additionally, we are available 24/7 for any questions or concerns. We apologize for the delay in providing the code, due to spotty cell service the text message provided on your way to the stay was delayed. We have high standards of hospitality and always strive to be available for our guests
  -In regards to outdoor deficiencies, we sincerely apologize and it’s my priority to have it addressed, as well as the indoor safety rails 
  
  We do all we can to make our homes the best possible stays, and we look forward to this property hosting many satisfied guests. Thank you for your feedback, and we hope to host you again!