Iron River Vacation Rental w/ Ski Slope Views!

Reviews

• Family Ski Weekend

  5/5

  I booked this cabin because of the number of beds,sleep areas and proximity to Ski Brule. We loved that our kids would have their own space and they appreciated it as well. We were planning a ski weekend. Shortly after booking, I came across a negative review which caused concern. I decided to cancel the booking. The next day, Scott reached out to me and asked if we could talk because he was concerned I cancelled due to that review. I admitted it was the reason. Working in the service industry and knowing there are two sides to every story, I heard him out and felt that if he took the time to personally reach out to me and do his best to ensure a positive experience, I would give the cabin a chance.

  Scott reached out before our trip and again on check in day to see how things were going. We arrived late Thursday night and there were lights left on for us inside and outside the cabin to make unpacking much easier. Friday, I reached out to Scott with a few questions and he was very prompt at responding.

  There are brand new mattresses in the two bedrooms downstairs. Scott had told us they were Memory Foam. They were very comfortable. Traditionally, I wake up a little stiff the first morning after I have slept on a different mattress but that wasn't the case on this one.

  This cabin was just what we needed to spend the weekend as a family enjoying games, cards, puzzles, skiing and the wonderful fireplace. We are hoping to book this side by side cabin again next year for a bigger family ski weekend.

  Thank you for your hospitality Scott, we truly enjoyed our time. Your attentiveness to ensure a positive stay is more than appreciated. We look forward to working with you in the future.

• Location, location location

  3/5

  Our trip was nice and you can’t get any better of a location. We were able to ski and walk back to the house for lunch. The property manager was very good with preparing us for our arrival and checking in after we left. The beds were not comfortable and should be replaced. The house sleeps as listed but it is tight quarters in the kitchen and living area so you really need to like the people you travel with. It was our first time at Ski Brule and we were a party of 8 and we all agreed next year we need a slightly bigger home for our group.

  *This review was originally posted on Vrbo

• Left unit

  5/5

  Beautiful views, walked to the hill every morning.

  *This review was originally posted on Vrbo

• Unfortunate experience

  2/5

  Our stay can only be described as disappointing. Initially, the property was very accommodating, as we had a last minute change to our plans due to weather and we were able to change our arrival day without issue. Unfortunately, the positive experience ended there. Upon arrival, we noticed that the floors, bathrooms, and counters were unclean. There is also a massive ladybug infestation (apparently affecting the entire area). But, the most disgusting part was folding back the sheets on ALL BEDS, only to find dirt, hairs, and clearly worn sheets that had not been changed. We ended up sleeping on towels on top of the mattresses, as no extra sheets were present in the home. Our contact was pleasant and empathetic but offered no refund for our experience (we are not refund chasers and rarely leave reviews). Photos of all issues were provided to property management. Note: we were offered the unit next door (duplex) only to find that it was in similar/worse shape, so we did not move.

  It should be noted that we are aware that the UP is modest by any standards - we own a house there and know that accommodations can be dated and minimal, so our verdict is not clouded. This property needs immediate improvements for the health, safety, and well being of their guests.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Kay, we're sorry to hear that your stay didn't meet your expectations. We reached out to the homeowner to address your concerns. They wanted to share the following information:
  - Our cleaning partner takes great pride in ensuring the rental is impeccably clean and fully stocked before each guest's arrival.
  - Regarding the presence of ladybugs, it's a rare occurrence that happens about once every century. Although it's something outside our control, we make every effort to maintain a pest-free environment within the unit.
  - As per your request for a refund, after reviewing the photos you submitted of the areas you were concerned about, it was decided that these concern areas do not substantiate even a partial refund. We appreciate your understanding.
  Thank you for taking the time to share your review with us.