Waterfront Tawas Lake Retreat w/ Fire Pit!

Reviews

• 3/5

  The cottage was very clean and communication with the host was excellent. The downside was the bed, it had a plastic mattress cover that made it difficult to sleep. Last night, we slept on the couches.

  *This review was originally posted on Vrbo

  Manager's Response:

  Dear Marlene,
  
  Thank you for taking the time to leave your review. We’re pleased to hear
  that you found the cottage clean and appreciated our communication. We
  strive to maintain high standards of cleanliness and are glad this met your
  expectations.
  
  We’re sorry to learn about the discomfort you experienced with the bed. The
  mattress protector is indeed a common practice to ensure hygiene and extend
  the life of the mattress. However, we understand how it might have affected
  your comfort. We would have been more than happy to assist you with this
  issue if it had been brought to our attention during your stay. We
  genuinely regret that you didn’t have a restful night’s sleep and will
  certainly take your feedback into consideration for future improvements.
  
  Thank you again for your feedback and for staying with us. We hope to have
  the opportunity to host you again and provide a more comfortable experience.

• Nice stay for the family visit.

  4/5

  Very comfortable cottage for our stay. Great location on the lake. Support staff were very responsive.

  *This review was originally posted on Vrbo

• Not fun

  1/5

  After flying 2500 miles, and then driving 3 hours, we get to our destination and the place has the bed sheets and towels in piles on the floor, along with beer cans in the kitchen in a bag on the floor. Housekeeping forgot about us and we made the reservation about a month ago. Unreal. It was late at might so we were offered a refund for one day and were expected to stay the other 3 days because it was finally cleaned. the next day. So, so so disappointed. Try to cancel all of the days but the owner was not approving that. Such a sad experience.

  Manager's Response:

  Dear Mark,
  
  Thank you for your feedback. I am truly sorry for the distress you
  experienced upon your arrival.
  
  We deeply regret that housekeeping did not meet our usual standards during
  your stay. Unfortunately, the cleaner assigned for that day had fallen ill,
  and we were not made aware of the situation in advance. However, once we
  were informed of the issue late at night, our property guest relations
  person personally went to the property and worked diligently to clean it
  until after midnight. We have since taken steps to ensure this situation
  does not occur again, including more direct oversight of our cleaning
  schedules and follow-ups after each rental.
  
  We understand your frustration with the initial condition of the property
  and are sorry that you felt the resolution offered—a refund for the first
  night and cleaning before morning—was inadequate. Our guest relations
  representative, who had the authority to handle these issues, was available
  to address your concerns, but we understand you preferred to speak with the
  owner directly, which was not possible at the time. We regret that you
  chose not to stay, as we would have preferred to resolve this matter to
  your satisfaction.
  
  Thank you for bringing this to our attention. We take your feedback
  seriously and are committed to making improvements to prevent such issues
  in the future. We hope you will consider staying with us again under better
  circumstances.

• Tawas Visit

  4/5

  The cottage was clean and suitable for our visit. The TV did not work, and we needed to get assistance from an employee connected with the property manager to fix it on the second day of our stay. Bedrooms are small. The neighborhood was nice and close to shops, restaurants, etc. Overall, it was a nice visit.

  *This review was originally posted on Vrbo

• Nice stay for the family visit.

  4/5

  Very comfortable cottage for our stay. Great location on the lake. Support staff were very responsive.