Rockville Home: Patio Oasis, Fireplace, Near DC!

Reviews

• Easy stay and beautiful location

  5/5

  Simple and sweet stay with family. No issues encountered. Very spacious home. Beautiful back yard.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Thank you very much. We are pleased that your stay was good.
  Come back to see us soon!"

• Family Vacation LAX Tournament

  2/5

  Overall house was fine. The grill ignitor switch is broken. Ants are in the kitchen and on the carpet in the TV room.

  Carpet through out the house is very stained and dirty.

  Only one throw blanket in the house. Had to use the blankets on the bed.

  Very limited kitchen tools for cooking.

  No grilling tools had to use a pie spatula.

  The TV in the master bedroom is tilted due to the power cord not being long enough. How hard is it to get an extension cord and to make sure the TV is level.

  What's interesting is that the owner has not problem charging full price.

  Will not stay at this house again.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi KC, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: We appreciate you taking the time to provide detailed feedback on your stay. We sincerely apologize for the inconvenience caused by the issues with the grill ignitor switch, the presence of ants in the kitchen and TV room, and the condition of the carpet. Ensuring cleanliness and functionality is our top priority, and we are committed to addressing these concerns promptly. Thank you for taking the time to leave your review. We truly appreciate your feedback!

• Great house and plenty of room for us referees coming to officiate a tournament at the Maryland SoccerPlex.

  5/5

  Spacious, clean, and wonderful

  Manager's Response:

  From the owner: " Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay at our property and that it provided ample space for you and your fellow referees during your visit to the Maryland SoccerPlex.It was our pleasure to host you, and we are thrilled that our house met your needs. Should you have any future plans to return to the area, we would be honored to welcome you back."

• Value and location

  5/5

  I’m going to start with all the positives. We had so much space. It was nice to spread out. We had 8 people in the house, but it definitely would have been comfortable for 10 (4 bedrooms queen beds, 5th with king bed). There were plenty of dishes to use and the dishwasher had good capacity. There was a large living room with lots of seating and a large family room. The wi fi internet kept up with a lot of devices running at the same time. We did a number of loads of laundry easily.

  The owners were really responsive. When we had a question and needed a small plumbing repair, they had someone there to fix it quickly, even over the holidays!

  I really appreciated that we were so close to a grocery store. My family walked to some dining options. Driving to the places we were aiming for worked out really well.

  My only hesitation in giving five stars is that I don’t want any renters to have too high expectations. Maybe more accurate to call it 4.5 stars? This is an older property that they’ve made a lot of updates to, but if you expect everything new, you’ll be disappointed. We were comfortable! I’m sure I couldn’t beat the price to house a large family group. Hey, we had to plan showers so we didn’t run out of hot water. The floors were uneven in a couple of places. If something like that makes you sad, just go price out hotel rooms for 10 people and compare that to the rate for this large and convenient house.

  Manager's Response:

  From the owner: "Dear Amy,
  
  Thank you so much for taking the time to share your experience with us. We are truly delighted to hear that your stay in our house was pleasant and accommodated your family comfortably over the holidays. It's great to know that the space, amenities, and location met your needs and expectations, allowing everyone to spread out and relax.
  
  We're also pleased to know that our responsiveness and the quick resolution of the small plumbing issue added positively to your stay experience. Our aim is always to ensure our guests have as smooth a stay as possible, even during busy holiday periods.
  
  Your feedback regarding the property being older with some quirks is much appreciated. We strive for transparency in representing our home so that our guests can make informed decisions and have realistic expectations. It heartens us to learn that you found value in what we offer and recognized the convenience and affordability of housing a large group in our home versus multiple hotel rooms.
  
  Thank you again for choosing our house for your family gathering. Should you or anyone you know be planning another trip close to DC, we hope you'll consider staying with us again—hot water scheduling and all!
  
  Warm regards,
  
  Lopes Family."

• 1/5

  They rented downstairs to someone else and didn’t communicate it and the person lied we came in there while she was naked and got as kicked out on the second day. They called the cops and evicted us in the middle of the night and left us stranded. The lady said she didn’t feel safe with us there ( sounded racist to me) When we got there the oven was dirty and with dirty oven pans. I have pictures of it.I feel like I deserve a refund.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Mr. Kuma, We truly appreciate you sharing your thoughts about your recent stay. Your feedback is essential to us, and we've relayed your comments to the homeowner, who would like to address several points:
  - We apologize for the misunderstanding regarding the rental. The house was reserved for one person, but it appears that more than 40 people were present, which goes against our no-party policy. We did contact you on the first night, and despite your assurance, the situation continued into the second night.
  - The listing stated the following: "There is a tenant on-site in the basement, with a separate and private entrance. They may be present during your stay." It's important for guests to determine if this is the right property for them while reviewing different properties. We are sorry if this caught you off guard.
  - We want to address your concern about racism. Please be assured that any allegations in this regard are baseless and do not reflect our property's values or practices.
  - Smoking on the property is strictly prohibited for the comfort and safety of all guests. We're aware of the damages, including the destruction of carpet blinds, and we will address these issues promptly.
  
  We truly go above and beyond for our guests and are confident that future guests will have excellent stays!